At a Glance
- Tasks: Support students' academic journey and enhance their engagement and experience.
- Company: Join the vibrant team at Victoria College of Arts and Design.
- Benefits: Enjoy competitive leave, pension schemes, discounts, and career development opportunities.
- Other info: Training provided to help you excel in this dynamic role.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Bachelor’s degree or equivalent experience in student administration.
The predicted salary is between 30000 - 40000 £ per year.
Victoria College of Arts and Design provides higher education teaching and learning in the arts, design, creative industries and business fields. We strive to offer the best services and resources available to ensure that our students are well-prepared for graduate-level employment within the creative industries or any other aspect of the world of work. From enrolment to graduation, we are dedicated to nurturing our students' growth, fostering their creative and critical skills and equipping them with the confidence and abilities needed to excel in a professional environment.
VCAD is looking for a proactive and dedicated Student Engagement Officer (SEO) to join our vibrant team across our London campuses. The SEO will play a key part in providing an exceptional academic experience by focusing on attendance, submissions and engagement. They will provide tailored support to address barriers to academic progress, ensuring students remain motivated, engaged and on track.
The SEO will collaborate closely with lecturers and support services to monitor student progress, identify areas for intervention and help drive high retention rates. Responsibilities include:
- Maintain consistent communication and accurately record interactions with students via email, phone and in-person, ensuring timely responses while maintaining professional boundaries.
- Support students' academic development by conducting workshops on IT, organisational and study skills.
- Offer guidance on academic regulations, mitigating circumstances and processes for interruptions, deferrals and withdrawals.
- Drive improvements in attendance rates, academic progression and overall student satisfaction.
- Compile and submit weekly reports on student progress, attendance trends, challenges and interventions, covering areas such as submissions, retention, and potential risks.
- Uphold confidentiality, sharing information only when necessary and in line with institutional policies.
- Support other duties as directed by the Student Engagement Manager or Head of Student Experience and Outcomes.
Where required, training and professional development will be provided to the successful applicant by VCAD, to facilitate their ability to deliver the responsibilities of this role to an excellent standard.
Qualifications include a Bachelor’s degree, or equivalent professional experience, strong commitment to service delivery with experience in student or academic administration within higher education, strong organisational and time management skills, flexibility, approachability, and excellent teamwork skills. Strong IT skills, including proficiency with Microsoft Office Suite, especially Excel for data management and reporting, and familiarity with student management systems are also required.
If you are passionate about supporting students in their academic journey and have the skills and experience required for this role, we encourage you to apply. Join our team at Victoria College of Arts and Design and help make a positive impact on the lives of our students.
Student Engagement and Experience Officer in London employer: Victoria College of Arts and Design
Victoria College of Arts and Design (VCAD) is an exceptional employer dedicated to fostering a supportive and dynamic work environment for its staff. Located in the vibrant London Borough and Harbour Exchange Campuses, VCAD offers comprehensive benefits including generous annual leave, career development opportunities, and various discounts that enhance employee wellbeing. With a strong commitment to nurturing talent and providing training, VCAD empowers its employees to make a meaningful impact on students' academic journeys while enjoying a collaborative and creative workplace culture.
Contact Details:
Victoria College of Arts and Design Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Engagement and Experience Officer in London
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We think you need these skills to ace Student Engagement and Experience Officer in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Victoria College of Arts and Design, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Victoria College of Arts and Design and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Victoria College of Arts and Design
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Victoria College of Arts and Design might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Victoria College of Arts and Design.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
