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- Tasks: Provide 1st line IT support and assist with hardware and software issues.
- Company: Join a dynamic team focused on enhancing IT efficiency and user experience.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make an immediate impact while developing your tech skills in a supportive environment.
- Qualifications: Helpdesk experience and knowledge of various operating systems are essential.
- Other info: Opportunity to work on exciting projects and collaborate with other IT professionals.
The predicted salary is between 24000 - 36000 £ per year.
We’re seeking an IT Support Analyst who can join us on this journey, using his or her technological skills to make us more efficient. In this role, you will provide hardware and software assistance and 1st line IT support to our users and provide training. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall support and growth.
Responsibilities:
- To provide 1st line IT Support to all employees across multiple company sites.
- Solving Support Tickets.
- Resolving Printer and Connectivity issues.
- Cable patching, cable management etc.
- Maintaining cabling and keeping Server Rooms tidy.
- To support other IT staff members to ensure all IT documentation is up to date.
- Managing spare parts and consumables.
- Resolving business systems issues.
- Working on Project deliverables.
Essential Skills & Requirements:
- Proven helpdesk experience.
- Broad knowledge and experience in Printers, Networking, Switches, Wi-Fi.
- Excellent Skills in Mac OS, iOS, Windows Platforms, Microsoft Office for Mac.
- Excellent Customer Service and Communication skills.
- Ability to work unsupervised.
- Ability to manage and prioritise workload.
Desired but not essential:
- Adobe Creative Software.
- Office 365.
- JAMF Mobile Device Management.
- Windows Server Environment.
- Google Enterprise Management.
- Networking Infrastructure - Cisco.
IT Support Analyst employer: Victoria Beckham
Contact Detail:
Victoria Beckham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for printers and connectivity issues. Prepare to discuss specific examples of how you've resolved similar problems in the past.
✨Tip Number 3
Showcase your customer service skills by preparing scenarios where you successfully assisted users. Highlighting your ability to communicate effectively will be crucial in this role.
✨Tip Number 4
Research StudySmarter's IT environment and any specific technologies we use. Tailoring your conversation to reflect your understanding of our systems can demonstrate your genuine interest in the position.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any helpdesk roles you've held. Emphasise your skills with Mac OS, Windows, and networking, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and how your background aligns with the responsibilities listed. Mention specific experiences where you successfully resolved IT issues or provided excellent customer service.
Showcase Technical Skills: Clearly outline your technical skills related to printers, networking, and software platforms in your application. Use bullet points for clarity and ensure you include any relevant certifications or training.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in an IT support role.
How to prepare for a job interview at Victoria Beckham
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware and software, especially in relation to Mac OS, iOS, and Windows platforms. Highlight specific examples where you've successfully resolved technical issues or improved IT operations.
✨Demonstrate Customer Service Excellence
Since this role involves providing support to users, it's crucial to showcase your customer service skills. Share instances where you've effectively communicated with users, resolved their issues, and ensured a positive experience.
✨Prepare for Common Support Scenarios
Anticipate questions related to common IT support scenarios, such as printer connectivity issues or troubleshooting network problems. Practising your responses can help you feel more confident during the interview.
✨Emphasise Your Ability to Work Independently
The job requires the ability to work unsupervised, so be ready to discuss how you manage your workload and prioritise tasks. Provide examples of how you've successfully handled responsibilities on your own in previous roles.
