Sales Operations Manager

The Sales Operations Manager is responsible for supporting the end-to-end order-to-delivery cycle for the global Wholesale channel and providing operational oversight of online order fulfillment at third-party logistics (3PL) partners. This role reports to our Senior Director, Supply & Demand Planning and will focus on supporting process improvements, tool optimization, and digitalization to achieve operational excellence and data accuracy. This role plays a key part in ensuring orders are executed accurately, efficiently, and in line with customer and operational requirements. Please note this is a hybrid opportunity, in office 3 days/week (Tuesday - Thursday).

Key Responsibilities

• Order Management & Invoicing
  • Collect, enter and validate customer orders.
  • Check pricing accuracy, quantities, and stock availability.
  • Ensure batch freshness management.
  • Send order confirmations to customers.
  • Coordinate order preparation with the warehouse.
  • Monitor Wholesale order shipments from preparation through delivery.
  • Manage invoicing and ensure full documentary compliance.
  • Provide regular reporting to the Sales team and customers.
  • Handle disputes and service issues (delays, discrepancies, non-conformities).
• Payment Follow-up & Credit Management
  • Track customer payments and manage collection activities.
  • Perform reminders and follow-up on due dates.
  • Coordinate with Accounting on reconciliations and adjustments.
• Wholesale Chargebacks Management
  • Review, validate, and approve Wholesale chargebacks.
  • Investigate chargebacks with Wholesale, Finance, and 3PL partners, including dispute submission and resolution tracking.
  • Ensure chargebacks align with retailer compliance and routing guides.
  • Track chargebacks and support corrective actions to reduce recurrence.
• UK & EU 3PL Management
  • Monitor UK and EU 3PL order processing and shipping performance against SLA’s.
  • Ensure orders are picked, packed, and shipped in line with Wholesale & Ecom requirements.
  • Ensure correct order routing, carrier selection, and shipping methods for Wholesale orders.
  • Act as escalation point for 3PL-related order exceptions, delays, and delivery issues.
  • Support continuous improvement initiatives to enhance service levels and compliance.
• Data, Reporting & Systems
  • Maintain accurate order, shipment, and invoicing data across systems.
  • Support reporting on order status, service levels, and operational issues.
  • Ensure data integrity across order management and 3PL systems.

Skills & Experience

• Advanced Excel and Google Sheets (formulas, VLOOKUPs, pivot tables, basic data analysis) experience to monitor operational KPIs, track order fulfillment rates, and ensure batch freshness.
• Experience with end-to-end Order-to-Cash cycle, managing international wholesale orders, invoicing, and complex credit and claims management within fast-paced environments.
• A cross-functional collaborator who bridges the gap between Sales, Supply Chain, Finance, and other teams to resolve service disputes, manage stock allocations, and optimize product availability.
• Fluent in English and proficient in macOS environments, ensuring seamless coordination and reporting for a global, diverse customer base.
• Working knowledge of programs like Extensiv and Shopify (a plus).

At Victoria Beckham Beauty, we are committed to fostering an inclusive and diverse workplace. We are an equal-opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We encourage candidates of all backgrounds and experiences to apply.

Salary Range: The Salary Range for this position is £55,000 GBP - £70,000, with exact salary depending on the location, prior work experience, and the assessment for one’s fit of the role.