Victoria and Albert Museum is seeking a part-time Contact Centre Advisor to deliver high-quality customer service to visitors. You will handle calls, emails, and on-site queries, guiding visitors about events, tickets, accessibility, and directions.
The role requires empathy, clear communication, and a calm, helpful demeanour. You will join a front-line team that manages visitor feedback and uses multiple systems to keep records up to date.
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Visitor Experience Agent – Contact Centre (Part-Time) employer: Victoria and Albert Museum
The Victoria and Albert Museum is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. As a Content Designer, you will have the opportunity to shape meaningful digital experiences while benefiting from professional development programmes and a commitment to employee growth. Located in the heart of London, the museum provides a unique environment where your contributions directly enhance visitor engagement and cultural appreciation.
Contact Details:
Victoria and Albert Museum Recruitment Team
