At a Glance
- Tasks: Manage and optimise the ServiceNow platform to enhance user experience and streamline processes.
- Company: Join a forward-thinking organisation committed to sustainability and collaboration.
- Benefits: 29 days holiday, generous pension contributions, life assurance, and family-friendly policies.
- Other info: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving service management and driving value through technology.
- Qualifications: Experience in ServiceNow administration and ITIL-aligned service management required.
The predicted salary is between 63000 - 77000 £ per year.
The Service Now Administrator is responsible for the end-to-end management, optimisation, and governance of our Service Now platform.
It is a pivotal role for the V&A to drive value from the system, optimise return on investment, establish robust asset management processes, improve incident and problem resolution times, create a clear Service Catalogue, and deliver a better end user experience.
1. Platform Administration — Configure, maintain, and enhance Service Now modules including ITSM and ITOM
2. User & Access Management — Define access processes, manage roles/permissions, and ensure compliance and security.
3. Workflow & Automation Development — Build workflows, business rules, UI policies, and automation to streamline processes.
4. CMDB Governance — Own CMDB structure, standards, data quality, Discovery, and Service Mapping.
5. Data Management — Maintain data accuracy, integrity, and completeness across imports, exports, and integrations
6. Reporting & Analytics — Develop dashboards, scheduled reports, and notifications to support insights and decision-making.
7. System Maintenance & Upgrades — Coordinate patches, upgrades, testing cycles, and minimise user disruption.
8. User Support & Training — Troubleshoot issues, work with Service Now support, and train end-users and stakeholders.
9. Vendor & Third-Party Management — Manage relationships with Service Now and external configuration/development partners.
10. ITIL-Aligned Service Management — Apply ITIL v4/v5 principles to support consistent, high-quality service operations.
What we’re looking for
- Service Now administration experience
- Experience designing and implementing workflows and automations
- Experience designing and building reports and dashboard
- ITIL aligned Service Management - ITIL v4 or v5 required
- Excellent attention to detail - ensuring strict data governance
- User and role access management - ensuring compliance and security
- Analytical problem solving
- Clear communication and collaboration
- Ownership and accountability
- Shares our Values of Sustainability, Equity, Creativity, Collaboration & Generosity
What’s in it for you?
- 29 days of holiday + public holidays each year
- 5.5% employee pension contribution, 10% employer pension contribution (post-probation)
- Life assurance scheme (to value of 4 x annual salary)
- Family-friendly policies e. g. enhanced maternity + paid carers leave
- Free sanitary products for all employees across our sites
- Free entrance to many major museums and exhibitions
- Benefits platform offering discounts at major retailers
- & many more
- Full job description and list of benefits on our website
- #J-18808-Ljbffr
ServiceNow System Administrator employer: Victoria and Albert Museum
The V&A is an exceptional employer that champions creativity and cultural knowledge, offering a dynamic work environment where innovation thrives. As a Deputy Director in Philanthropy, you will benefit from a collaborative culture that encourages professional growth and the opportunity to make a significant impact on major fundraising initiatives. Located in the heart of London, the V&A provides unique access to a network of influential stakeholders and a chance to contribute to world-class projects that inspire makers and creators globally.
Contact Details:
Victoria and Albert Museum Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow System Administrator
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Victoria and Albert Museum values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Victoria and Albert Museum might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Victoria and Albert Museum!
✨Direct Apply to Victoria and Albert Museum
Let's not forget to apply directly through the Victoria and Albert Museum website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow System Administrator
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Victoria and Albert Museum.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Victoria and Albert Museum. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Victoria and Albert Museum
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
