IT Infrastructure & Network Analyst in London

The Infrastructure and Network Analyst is part of our Infrastructure team working across all aspects of the multi-site, hybrid V&A Technology Infrastructure. This is an exciting and varied opportunity to work across support and delivery as we transition our estate from virtualised on-prem to cloud hosted infrastructure.

Network operations include day to day support of LAN, WAN, Wi-Fi and firewall environments with our external partners, as well as delivery of network changes. Infrastructure activities include monitoring and maintenance of Windows and Linux servers within a VMWare environment, NetApp solutions, general support of Microsoft infrastructure environment including Entra, ADFS, and Azure, monitoring and administration of multiple backup products, and various other solutions such as VPN, SolarWinds, and Citrix.

The post holder will have solid networking and infrastructure knowledge, great attention to detail and strong analytical skills. You will need a knowledge of DNS, DHCP and load balancing, network switch management and firewall management. The role will also require knowledge of MPLS network protocols. You will work closely with the Service Desk and Applications Support teams to provide 2nd and 3rd line operational support, and with the Enterprise Architecture, Product, Project and Information Security teams to deliver network and infrastructure changes in line with best practice.

What will you be doing?

• Proactively monitor and maintain IT infrastructure including hardware, firmware, network, servers, storage and backups to ensure smooth operations and high availability, creating updating and creating documentation where necessary.
• Identify and resolve infrastructure incidents and problems in a timely manner. Work with other teams in Technology, and the wider business to investigate and troubleshoot, and with the support of 3rd party partners and vendors if required, to resolve.
• Plan network and infrastructure updates and upgrades, including creating and updating technical documentation, and bringing change requests to CAB for approval.
• Analyse, plan, test, and deliver network and infrastructure changes as either stand alone pieces of work, or part of larger change activities.
• Regularly test disaster recovery plans including restores from backup and network failovers to validate high availability of service, RPOs and RTOs.

The above job description is intended to be an outline of the duties and responsibilities for this role. This is not exhaustive, and it is likely to change over time. You may be expected to undertake other duties that are commensurate with this role.

Who are we looking for?

Experience

• Demonstratable knowledge and understanding of Microsoft infrastructure including Active Directory (group policies, DNS/DHCP etc.), Entra (SSO, hybrid join), Azure, PowerShell.
• Experience of hybrid infrastructure management and monitoring through a variety of tools, preferably with specific experience of MECM, Intune, SolarWinds, Azure Monitor and Log Analytics, and Azure FinOps.
• Good working knowledge of virtualised infrastructure environments.
• Strong knowledge of WAN/LAN fundamentals, network protocols, networking configurations, set up and maintenance across total network technology stack, switch management, wireless, firewalls and fibre technology to validate proposals, identify misconfigurations and elevate with suppliers accordingly.
• Previous involvement in cloud migration activity.

Person specification

• Skilled in technical troubleshooting, problem diagnosis, and resolution.
• Keen attention to detail, and able to produce clear technical documentation.
• Able to work effectively with 3rd party partners and vendors.
• Strong communication across stakeholders with varying levels of technical knowledge.
• Customer focused and goal orientated.
• Comfortable working as part of a team or individually, with the ability to manage priorities effectively in either scenario.
• Willing to learn new technologies.

What’s in it for you?

• 29 days of holiday + public holidays each year.
• 5.5% employee pension contribution, 10% employer pension contribution (post-probation).
• Life assurance scheme (to value of 4 x annual salary).
• Family-friendly policies e.g. enhanced maternity + paid carers leave.
• Free sanitary products for all employees across our sites.
• Free entrance to many major museums and exhibitions.
• Benefits platform offering discounts at major retailers.
• And many more.

Full job description and list of benefits on our website.