Energy & Utilities Officer in London

The V&A Museum is seeking an Energy & Utilities Officer to support effective energy management and help drive operational efficiency. You’ll analyse energy and utilities data, provide clear insights, and identify opportunities to improve performance and reduce costs across the Museum’s estate.

Main responsibilities

• Collect and analyse energy and utilities data: Gather consumption data from multiple sources, ensuring accuracy and completeness; analyse trends in consumption, cost, and performance against targets, and provide timely and insightful reporting.
• Present meaningful insights: Prepare clear, user‑friendly reports and dashboards for a range of stakeholders, highlighting patterns, exceptions, risks, and opportunities for improved efficiency.
• Drive improvement and problem‑solving: Translate data insights into practical actions and recommendations; investigate issues such as exceptions, billing anomalies, or supply concerns, and identify effective solutions.
• Support energy efficiency and reduction initiatives: Lead or contribute to projects that reduce energy use, improve operational performance, lower costs, and support the V&A’s net‑zero carbon commitments; contribute to long‑term energy strategy and planning.
• Manage financial processes: Check and validate utility invoices, resolve billing discrepancies, and monitor expenditure against approved budgets; update and review monthly budget cash‑flow data, accruals, and finance reports.
• Oversee utilities metering and data systems: Lead meter reading and utilities data management activities, ensuring appropriate coverage and accuracy; support the mobilisation, integration and improvement of new technologies and software as required.
• Manage internal recharging for utilities: Administer recharges to internal users for their utility consumption and work collaboratively with them to identify opportunities for improved efficiency and cost reduction.
• Engage with external suppliers and specialists: Liaise with utility providers, consultants and market specialists to manage supply arrangements, gather market intelligence, and ensure the V&A secures the most advantageous tariff.
• Monitor legislation and compliance requirements: Stay informed of emerging legislation, regulatory updates and industry standards, advising colleagues on implications for energy, carbon reporting and organisational compliance.
• Ensure accurate regulatory reporting: Deliver timely and accurate reporting in line with statutory and organisational requirements, including Display Energy Certificates, Green Government Commitments, ESOS, and wider sector reporting.
• Maintain robust audit records: Keep accurate, organised documentation to support audits, compliance checks and internal or external reviews.
• Support governance and departmental activity: Attend and contribute to meetings, committees and working groups, preparing minutes and reports as required; undertake additional departmental tasks in line with operational needs.
• Work collaboratively across the organisation: Build positive working relationships with stakeholders both internal and external; the role reports to the Senior Estate Manager (Energy & Technical) and requires close collaboration with other Estate Managers and supplier partners.

Who are we looking for?

• Strong data capability: Collect, validate, interpret and present complex data sets to inform decisions and highlight risks, opportunities and performance trends.
• Financial management experience: Manage budgets, track expenditure and oversee financial processes such as invoicing, cash‑flow, forecasting and reporting.
• Analytical and detail‑oriented approach: Work independently, think critically, proactively resolve issues and produce accurate, high‑quality work.
• Excellent organisational skills: Manage a high workload, balance multiple priorities and meet deadlines in a fast‑paced environment.
• Strong communication and collaboration skills: Engage confidently with a wide range of stakeholders, building productive relationships and ensuring clear, consistent communication.
• Commitment to sustainability and continuous improvement: Interest in energy management, environmental performance and the desire to embed sustainable practices across projects and processes.
• Experience in a related field such as utilities, facilities management or energy management is highly desirable; a solid understanding of industry practices, regulations and operational requirements is an advantage.
• Advanced data and systems capability: Significant experience using software platforms or data management systems to collect, organise and analyse data; translate results into clear insights.
• Technical familiarity with building and metering systems: Understanding of building management systems (BMS), metering platforms or other specialist operational software; experience supporting mobilisation, configuration or continuous improvement of such systems is beneficial.

What’s in it for you?

• 29 days of holiday plus public holidays each year
• 5.5 % employee pension contribution, 10 % employer contribution (post‑probation)
• Life assurance scheme (to a value of 4 × annual salary)
• Family‑friendly policies such as enhanced maternity and paid carers leave
• Free sanitary products for all employees across our sites
• Free entrance to many major museums and exhibitions
• Benefits platform offering discounts at major retailers and many more

Full job description and list of benefits on our website.