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For Companies At a Glance
- Tasks: Deliver exceptional service to business customers and manage enquiries efficiently.
- Company: Join a leading brand in premium products with a supportive team culture.
- Benefits: 33 days holiday, flexible working, health programmes, and employee recognition.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Strong communication skills and a proactive approach are essential.
- Other info: Great opportunities for learning and career growth in a collaborative environment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join our Customer Service team as a full‑time Business Support Agent on the Rainham manufacturing site. You will support business customers across the House of Rohl and Aqualisa brands, delivering exceptional service on our premium products.
Key Responsibilities
- Provide a high standard of service to business customers as part of the customer‑service team.
- Respond promptly to enquiries regarding order status, stock availability, pricing, product information, technical queries, claims, account issues and order discrepancies.
- Escalate complex or unresolved issues to the appropriate teams when required.
- Manage customer and sales‑team email inboxes proactively.
- Ensure customers are updated on the progress of their orders from receipt through to shipment.
- Maintain accurate and up‑to‑date customer records using CRM systems.
- Log complaints, quality concerns and follow‑up actions within CRM tools.
- Support the returns process for faulty products ensuring all procedures are followed correctly.
- Work closely with internal teams and sister companies to ensure processes and information are aligned.
- Assist with the coordination of cross‑functional projects when required.
- Manage the active customer order book in partnership with the sales team.
- Help ensure the smooth day‑to‑day running of the department by supporting wider team tasks.
- Carry out additional duties as required by the Senior Customer Service Manager.
What You Will Bring
- Strong attention to detail and a proactive approach.
- Excellent communication, relationship‑building and customer‑service skills.
- Ability to problem‑solve, prioritise and work effectively under pressure.
- A collaborative mindset and enjoyment of working as part of a team.
- Willingness to learn and develop new skills.
- Knowledge of export processes and commercial invoicing.
- Proficiency in MS Office Suite.
- Experience using ERP systems such as EFACS or Sage.
- Familiarity with CRM platforms such as CXone or HubSpot.
Benefits
- 33 days holiday (inclusive of Bank Holidays)
- Annual Incentive Plan
- Employee Assistance Programme
- Life Assurance & Pension Plan
- Health & Wellbeing Programme (including health cash plan)
- High‑Street Reward Scheme & Refer a Friend Programme
- Free Parking & Eye Care support
- Flexible working model
- Employee Recognition Programme
Hiring Process
- Initial discussion with the Resourcing Team.
- On‑site interview process (12 stages depending on role).
- Successful candidates will be notified and start dates confirmed.
If you have not heard from us within four weeks, please consider your application unsuccessful.
Business Support Agent in Essex employer: Victoria and Albert Baths
Contact Detail:
Victoria and Albert Baths Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Agent in Essex
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Business Support Agent, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Business Support Agent in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Agent role. Highlight your customer service experience and any relevant skills that match what we're looking for, like attention to detail and problem-solving.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would communicate with our customers.
Be Proactive: We love candidates who take initiative! In your application, mention any experiences where you've gone above and beyond to solve a problem or improve a process. This will show us that you're ready to tackle challenges head-on.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Victoria and Albert Baths
✨Know the Company Inside Out
Before your interview, take some time to research the company and its brands, like House of Rohl and Aqualisa. Understanding their products and values will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Business Support Agent, you'll be dealing with customer queries all day. Prepare examples from your past experiences where you've provided exceptional service or resolved issues effectively. This will demonstrate your ability to handle the responsibilities of the role.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to prioritise tasks or manage difficult situations under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Familiarise Yourself with CRM and ERP Systems
Since the role involves using CRM platforms and ERP systems, brush up on your knowledge of tools like CXone, HubSpot, EFACS, or Sage. If you have experience with these, be ready to discuss how you've used them to improve customer interactions or streamline processes.
