At a Glance
- Tasks: Lead seamless operations for exciting charter projects and ensure exceptional customer experiences.
- Company: Join Victor, a disruptive force in the private jet charter industry.
- Benefits: Competitive salary, flexible working, and comprehensive medical coverage.
- Other info: Enjoy significant career growth and opportunities to collaborate across departments.
- Why this job: Be part of a dynamic team transforming the way people fly.
- Qualifications: Passion for travel, excellent communication skills, and a proactive attitude.
The predicted salary is between 85000 - 120000 £ per year.
Location: London, England, United Kingdom
Salary range: £85,000.00 – £120,000.00 (approx)
About Victor
Victor is disrupting the private jet charter sector with an on‑demand global marketplace to make aircraft charter more transparent, easier, and greener than ever before. Our mission is to provide a better way to fly by putting the consumer in control. Delivering an industry‑leading service is at the heart of everything we do.
Role Overview
As part of our dynamic and fast‑growing Group Charter department, this individual will play a pivotal role in ensuring seamless operations and exceptional customer experiences after booking confirmation. The role involves working closely on major charter projects—from large international sporting events to coordinating international music tours—while developing your career within a truly innovative and global brand.
About You
- Desire and passion for travel
- Diligent and proactive work attitude
- Ability to think objectively under pressure
- Excellent communication and interpersonal skills
- Passion for delivering outstanding customer service
- Highly organised individual with the ability to multitask
Requirements
Working in the flight management team offers exposure to all areas of the business and how we work internally and with external partners. We seek an individual who strives for individual excellence, proactively seeks opportunities to learn about other business functions, and builds great working relationships—especially in communication with the Sales team to deliver a consistent, high‑quality service for each flight booking and client.
Key Responsibilities
- Create and issue detailed flight itineraries prior to departure.
- Organise catering in line with each client's customised requirements.
- Manage and submit passenger manifest documentation accurately and on time.
- Arrange bespoke branded items for the aircraft to enhance the onboard experience.
- Arrange and coordinate ground transportation to and from airports, where required.
- Provide flight representation at the airport or onboard to ensure seamless service execution.
- Proactively and diligently manage all client communications and queries after booking confirmation.
- Deliver an industry‑leading flight management service for Victor's Group Charter and Touring clientele.
Benefits
- Best‑in‑Class Salary Structure: Our remuneration model is meritocratic—you will be rewarded for exceptional performance and contribution.
- Victor Perks: We value a healthy work/life balance, from our dog‑friendly office to regular team socials that keep our culture connected and vibrant.
- 360° Development: Work alongside the industry’s best brokers as part of Europe’s no.1 on‑demand private jet team. Collaborate across departments—including marketing, product, and finance—to broaden your skillset and gain new perspectives.
- Medical & Insurance Cover: Comprehensive BUPA medical and dental coverage, plus life assurance for peace of mind.
- Flexible Working: Smarter working and greater control over your schedule, with flexibility to work from the office or from home.
- Social: Get involved in team and individual challenges to support charities and local communities, alongside staff wellness initiatives to keep both mind and body in top condition.
What We Offer
- Competitive salary and benefits package.
- Travel opportunities supporting worldwide flight movements.
- Significant career progression opportunities in a fast‑growing business.
- Opportunity to work with a globally recognised, disruptive brand in the private aviation industry.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Administrative
Industries: IT Services and IT Consulting
Head of Group Charter Operations employer: Victor
Victor is an exceptional employer that champions a vibrant work culture and prioritises employee well-being, offering a dog-friendly office and regular team socials to foster connections. With a meritocratic salary structure and comprehensive benefits, including medical coverage and flexible working options, employees are empowered to grow their careers within a leading global brand in the private aviation sector, all while enjoying travel opportunities and significant career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Group Charter Operations
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Victor who are looking for fresh talent for roles like Head of Group Charter Operations.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Victor and give you a leg up for your Head of Group Charter Operations application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Head of Group Charter Operations openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Head of Group Charter Operations
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Head of Group Charter Operations role at Victor.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Head of Group Charter Operations position at Victor.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Victor.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Victor's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Head of Group Charter Operations.
How to prepare for a job interview at Victor
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Victor.
