At a Glance
- Tasks: Lead seamless operations for exciting charter projects and ensure exceptional customer experiences.
- Company: Join Victor, a disruptive force in the private jet charter industry.
- Benefits: Competitive salary, flexible working, and comprehensive medical coverage.
- Other info: Enjoy significant career growth and opportunities to collaborate across departments.
- Why this job: Be part of a dynamic team transforming the way people fly.
- Qualifications: Passion for travel, excellent communication skills, and a proactive attitude.
The predicted salary is between 85000 - 120000 € per year.
Location: London, England, United Kingdom
Salary range: £85,000.00 – £120,000.00 (approx)
About Victor
Victor is disrupting the private jet charter sector with an on‑demand global marketplace to make aircraft charter more transparent, easier, and greener than ever before. Our mission is to provide a better way to fly by putting the consumer in control. Delivering an industry‑leading service is at the heart of everything we do.
Role Overview
As part of our dynamic and fast‑growing Group Charter department, this individual will play a pivotal role in ensuring seamless operations and exceptional customer experiences after booking confirmation. The role involves working closely on major charter projects—from large international sporting events to coordinating international music tours—while developing your career within a truly innovative and global brand.
About You
- Desire and passion for travel
- Diligent and proactive work attitude
- Ability to think objectively under pressure
- Excellent communication and interpersonal skills
- Passion for delivering outstanding customer service
- Highly organised individual with the ability to multitask
Requirements
Working in the flight management team offers exposure to all areas of the business and how we work internally and with external partners. We seek an individual who strives for individual excellence, proactively seeks opportunities to learn about other business functions, and builds great working relationships—especially in communication with the Sales team to deliver a consistent, high‑quality service for each flight booking and client.
Key Responsibilities
- Create and issue detailed flight itineraries prior to departure.
- Organise catering in line with each client's customised requirements.
- Manage and submit passenger manifest documentation accurately and on time.
- Arrange bespoke branded items for the aircraft to enhance the onboard experience.
- Arrange and coordinate ground transportation to and from airports, where required.
- Provide flight representation at the airport or onboard to ensure seamless service execution.
- Proactively and diligently manage all client communications and queries after booking confirmation.
- Deliver an industry‑leading flight management service for Victor's Group Charter and Touring clientele.
Benefits
- Best‑in‑Class Salary Structure: Our remuneration model is meritocratic—you will be rewarded for exceptional performance and contribution.
- Victor Perks: We value a healthy work/life balance, from our dog‑friendly office to regular team socials that keep our culture connected and vibrant.
- 360° Development: Work alongside the industry’s best brokers as part of Europe’s no.1 on‑demand private jet team. Collaborate across departments—including marketing, product, and finance—to broaden your skillset and gain new perspectives.
- Medical & Insurance Cover: Comprehensive BUPA medical and dental coverage, plus life assurance for peace of mind.
- Flexible Working: Smarter working and greater control over your schedule, with flexibility to work from the office or from home.
- Social: Get involved in team and individual challenges to support charities and local communities, alongside staff wellness initiatives to keep both mind and body in top condition.
What We Offer
- Competitive salary and benefits package.
- Travel opportunities supporting worldwide flight movements.
- Significant career progression opportunities in a fast‑growing business.
- Opportunity to work with a globally recognised, disruptive brand in the private aviation industry.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Administrative
Industries: IT Services and IT Consulting
Head of Group Charter Operations employer: Victor
Victor is an exceptional employer that champions a vibrant work culture and prioritises employee well-being, offering a dog-friendly office and regular team socials to foster connections. With a meritocratic salary structure and comprehensive benefits, including medical coverage and flexible working options, employees are empowered to grow their careers within a leading global brand in the private aviation sector, all while enjoying travel opportunities and significant career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Group Charter Operations
✨Tip Number 1
Network like a pro! Get out there and connect with people in the private aviation industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Victor and its mission. Understand their approach to customer service and how they disrupt the market. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of client interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Victor and ready to take on the challenge of delivering exceptional service.
We think you need these skills to ace Head of Group Charter Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Group Charter Operations role. Highlight your passion for travel and any relevant experience in customer service or operations management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've delivered exceptional service or managed complex projects in the past.
Showcase Your Communication Skills:Since this role requires excellent communication, make sure your application is clear and concise. Use professional language but let your personality shine through—Victor values a vibrant culture!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our fast-growing team!
How to prepare for a job interview at Victor
✨Know Your Stuff
Before the interview, dive deep into Victor's mission and values. Understand their approach to private jet chartering and be ready to discuss how your experience aligns with their goal of providing exceptional customer service.
✨Showcase Your Organisational Skills
As a Head of Group Charter Operations, you'll need to juggle multiple tasks. Prepare examples from your past where you successfully managed complex projects or events, highlighting your ability to stay organised under pressure.
✨Communicate Like a Pro
Victor values excellent communication skills. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've effectively communicated with clients and teams in previous roles to ensure seamless operations.
✨Demonstrate Your Passion for Travel
Since this role is all about travel, share your enthusiasm for it! Talk about your travel experiences and how they’ve shaped your understanding of customer needs in the aviation sector. This will show that you’re not just qualified, but genuinely passionate about the industry.
