Operations Assistant
We are looking for an Operations Assistant to join our Victor team. This role can be based in our Bristol, Cambridge, London, Witham, or Leeds office. This is a hybrid role that requires working at least three days a week in the office.
Victor Insurance operates as a Managing General Agency offering a wide range of property, liability, motor and specialty insurance products in the UK.
Within this dynamic Operations team, you will work closely with business leaders, underwriting owners and the wider business to carry out a range of operational activities supporting Victor UK. You will support project teams, assist with data analysis, manage overdue payments, provide frontline broker and internal staff support, prepare reports, test system updates, and help with claims data. Your role is essential in ensuring smooth operations and continuous improvement.
Key Responsibilities
- Support the agreed product review programme and work with stakeholders to deliver subsequent enhancements.
- Provide solutions to improve efficiencies for issues identified within product, process or underwriting performance.
- Ensure business objectives, quality standards and regulatory standards are maintained.
- Work with the business to identify, manage and resolve product or process defects and support in achieving the required level of operational effectiveness.
- Extraction, analysis and presentation of data relating to product, system, user and customer behaviours.
- Manage business aged debt; including contacting broking agents via telephone and email to ensure prompt premium payment and reconciliation.
- Provide broker support, offering our agents a front line support function to deal with system and risk issues connected with aged debt, portal & A2A system access and telephony issues.
- Provide agency support; ensuring a consistent broker set up function, watch list management checking for poor credit and general account administration.
- Provide support internally to colleagues across the business, with day to day queries.
- Create regular risk bordereaux reports; quality controlling the data and timely submissions to insurers.
- Test system changes, bordereau changes and document updates.
- Deliver claims data into the Acturis risk management system.
- Support the Operations Specialists and Operations Lead where appropriate.
What you need to have
- Basic knowledge of the insurance industry and the insurance placement process.
- Strong MS Excel knowledge and experience.
- Excellent interpersonal skills with the ability to develop effective, long‑term relationships.
- Working well under pressure and ability to adapt and remain flexible in approach.
- Thorough organisational skills with effective prioritisation of workloads.
What makes you stand out
- Understanding of underwriting and broking processes.
- Experience in process improvement and enhancement.
- Financial analysis, aged debt & credit control experience.
- Recognising personal development needs and taking responsibility for continuous learning.
Why join our team
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.
Equal Opportunity Employer
Marsh is committed to a diverse, inclusive and flexible work environment. We are an equal opportunities employer and provide reasonable adjustments in accordance with applicable law to any candidate with a disability. If you have a disability that may require reasonable adjustments, please contact us at
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