At a Glance
- Tasks: Support operations by managing data, assisting teams, and providing broker support.
- Company: Join Victor Insurance, part of a global leader in risk management.
- Benefits: Enjoy professional development, a vibrant culture, and flexible hybrid work.
- Other info: Diverse and inclusive environment with opportunities for career growth.
- Why this job: Make an impact in a dynamic team while learning about the insurance industry.
- Qualifications: Basic insurance knowledge, strong Excel skills, and excellent interpersonal abilities.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an Operations Assistant to join our Victor Team. This role can be based in our Bristol, Cambridge, London, Witham or Leeds office. This is a hybrid role that has a requirement of working at least three days a week in the office.
Within this exciting, dynamic and fast paced Operations team, the Operations Assistant will work closely with business leaders, our Underwriting class owners and the wider business to carry out a wide range of operational activities enabling Victor UK to provide a market leading service offering. You will support project teams, assist with data analysis related to products and customers, and help manage overdue payments by contacting brokers. Providing frontline support to brokers and internal teams with system access and account questions will also be part of your role. Additional tasks include preparing regular reports, testing system updates, and helping with claims data. You will also assist the operations team with daily queries and tasks. This role is essential in supporting smooth operations and continuous improvement across the business.
We will rely on you to:
- Support the agreed product review programme and work with stakeholders to deliver subsequent enhancements.
- Provide solutions to improve efficiencies for issues identified within product, process or underwriting performance.
- Ensure business objectives, quality standards and regulatory standards are maintained.
- Work with the business to identify, manage and resolve product or process defects and support in achieving the required level of operational effectiveness.
- Extraction, analysis and presentation of data relating to product, system, user and customer behaviours.
- Manage business aged debt; including contacting broking agents via telephone and email to ensure prompt premium payment and reconciliation.
- Provide broker support, offering our agents a front line support function to deal with system and risk issues connected with aged debt, portal & A2A system access and telephony issues.
- Provide agency support; ensuring a consistent broker set up function, watch list management checking for poor credit and general account administration.
- Create regular risk bordereaux reports; quality controlling the data and timely submissions to insurers.
- Test system changes, bordereau changes and document updates.
- Deliver claims data into the Acturis risk management system.
- Support the Operations Specialists and Operations Lead where appropriate.
What you need to have:
- Basic knowledge of the insurance industry and the insurance placement process.
- Strong MS Excel knowledge and experience.
- Excellent interpersonal skills with the ability to develop effective, long-term relationships.
- Working well under pressure and ability to adapt and remain flexible in approach.
- Thorough organisational skills with effective prioritisation of workloads.
What makes you stand out:
- An understanding of underwriting and broking processes.
- Experience in process improvement and enhancement.
- Financial analysis, aged debt & credit control experience.
- Recognising personal development needs and taking responsibility for continuous learning.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Victor offers a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. At Victor, your voice is heard, your skills are sharpened and your ambitions nurtured. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating the insurance enterprise of the future. If that’s you, join us on our journey—with us by your side, you’ll be ready to tackle tomorrow’s challenges.
Operations Assistant in Cambridge employer: Victor UK
Victor UK is an excellent employer that fosters a collaborative and dynamic work culture, allowing employees to thrive in a hybrid environment across vibrant cities like Bristol, Cambridge, London, Witham, and Leeds. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members are well-equipped to excel in their roles while enjoying the unique advantages of working in diverse urban settings.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Victor or similar companies. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Victor and its operations. Know their products and services inside out so you can show off your knowledge and enthusiasm during the chat.
✨Tip Number 3
Practice common interview questions and tailor your answers to highlight your skills in data analysis and customer support. We want to see how you can make a difference in the Operations team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Victor team.
We think you need these skills to ace Operations Assistant in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Assistant role. Highlight relevant experience in the insurance industry, data analysis, and any project support you've provided in the past. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining our Victor Team and how you can contribute to our operations. Be genuine and let your personality come through – we love a good story!
Show Off Your Excel Skills:Since strong MS Excel knowledge is key for this role, make sure to mention any specific projects or tasks where you've used Excel effectively. Whether it's data analysis or reporting, we want to know how you've leveraged these skills in your previous roles.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you're at it!
How to prepare for a job interview at Victor UK
✨Know Your Insurance Basics
Brush up on your knowledge of the insurance industry and the placement process. Being able to discuss basic concepts confidently will show that you’re serious about the role and understand the environment you'll be working in.
✨Excel Skills are Key
Since strong MS Excel knowledge is a must, make sure you can demonstrate your skills during the interview. Prepare to discuss how you've used Excel for data analysis or reporting in past roles, as this will be crucial for the Operations Assistant position.
✨Showcase Your Interpersonal Skills
This role involves working closely with brokers and internal teams, so highlight your ability to build effective relationships. Share examples of how you've successfully collaborated with others in previous jobs to solve problems or improve processes.
✨Be Ready for Problem-Solving Questions
Expect questions about how you would handle operational challenges or improve efficiencies. Think of specific instances where you've identified issues and implemented solutions, as this will demonstrate your proactive approach and fit for the dynamic Operations team.
