At a Glance
- Tasks: Support operations by managing data, assisting teams, and providing broker support.
- Company: Join Victor Insurance, part of a global leader in risk management.
- Benefits: Enjoy professional development, a vibrant culture, and flexible hybrid work.
- Other info: Diverse and inclusive environment with opportunities for career growth.
- Why this job: Make an impact in a dynamic team while learning about the insurance industry.
- Qualifications: Basic insurance knowledge, strong Excel skills, and excellent interpersonal abilities.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an Operations Assistant to join our Victor Team. This role can be based in our Bristol, Cambridge, London, Witham or Leeds office. This is a hybrid role that has a requirement of working at least three days a week in the office.
Within this exciting, dynamic and fast paced Operations team, the Operations Assistant will work closely with business leaders, our Underwriting class owners and the wider business to carry out a wide range of operational activities enabling Victor UK to provide a market leading service offering. You will support project teams, assist with data analysis related to products and customers, and help manage overdue payments by contacting brokers. Providing frontline support to brokers and internal teams with system access and account questions will also be part of your role. Additional tasks include preparing regular reports, testing system updates, and helping with claims data. You will also assist the operations team with daily queries and tasks. This role is essential in supporting smooth operations and continuous improvement across the business.
We will rely on you to:
- Support the agreed product review programme and work with stakeholders to deliver subsequent enhancements.
- Provide solutions to improve efficiencies for issues identified within product, process or underwriting performance.
- Ensure business objectives, quality standards and regulatory standards are maintained.
- Work with the business to identify, manage and resolve product or process defects and support in achieving the required level of operational effectiveness.
- Extraction, analysis and presentation of data relating to product, system, user and customer behaviours.
- Manage business aged debt; including contacting broking agents via telephone and email to ensure prompt premium payment and reconciliation.
- Provide broker support, offering our agents a front line support function to deal with system and risk issues connected with aged debt, portal & A2A system access and telephony issues.
- Provide agency support; ensuring a consistent broker set up function, watch list management checking for poor credit and general account administration.
- Create regular risk bordereaux reports; quality controlling the data and timely submissions to insurers.
- Test system changes, bordereau changes and document updates.
- Deliver claims data into the Acturis risk management system.
- Support the Operations Specialists and Operations Lead where appropriate.
What you need to have:
- Basic knowledge of the insurance industry and the insurance placement process.
- Strong MS Excel knowledge and experience.
- Excellent interpersonal skills with the ability to develop effective, long-term relationships.
- Working well under pressure and ability to adapt and remain flexible in approach.
- Thorough organisational skills with effective prioritisation of workloads.
What makes you stand out:
- An understanding of underwriting and broking processes.
- Experience in process improvement and enhancement.
- Financial analysis, aged debt & credit control experience.
- Recognising personal development needs and taking responsibility for continuous learning.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Operations Assistant in Bristol employer: Victor UK
Victor UK is an excellent employer that fosters a collaborative and dynamic work culture, allowing employees to thrive in a hybrid environment across vibrant cities like Bristol, Cambridge, London, Witham, and Leeds. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members are well-equipped to excel in their roles while enjoying the unique advantages of working in diverse urban settings.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at Victor through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Victor's operations, their products, and recent news. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your responses to common interview questions. Think about how your skills in data analysis and customer support can shine in the Operations Assistant role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining the team directly.
We think you need these skills to ace Operations Assistant in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Assistant role. Highlight your relevant experience in the insurance industry and any skills that match the job description, like MS Excel proficiency and interpersonal skills.
Showcase Your Skills:Don’t just list your skills—give examples of how you've used them in past roles. If you’ve improved processes or handled data analysis, share those stories! We love seeing how you can bring value to our team.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Victor UK
✨Know Your Insurance Basics
Brush up on your knowledge of the insurance industry and the placement process. Understanding the fundamentals will help you answer questions confidently and show that you're genuinely interested in the role.
✨Excel Skills Are Key
Since strong MS Excel knowledge is a must, make sure to practice using functions, pivot tables, and data analysis tools. Being able to demonstrate your proficiency during the interview can set you apart from other candidates.
✨Showcase Your Interpersonal Skills
Prepare examples of how you've built effective relationships in previous roles. The Operations Assistant position requires excellent interpersonal skills, so be ready to discuss how you handle communication with brokers and internal teams.
✨Be Ready for Problem-Solving
Think of specific instances where you've identified issues and implemented solutions, especially related to process improvement or operational efficiency. This will highlight your proactive approach and ability to adapt under pressure.
