At a Glance
- Tasks: Lead a transformative CRM project to enhance support for crime victims across Scotland.
- Company: Join Victim Support Scotland, a dedicated organisation empowering those affected by crime.
- Benefits: Enjoy 39 days holiday, a pension scheme, and access to mental health support.
- Other info: Flexible working hours and opportunities for professional development await you.
- Why this job: Make a real difference in people's lives while developing your project management skills.
- Qualifications: Experience in project management and a passion for supporting vulnerable communities.
The predicted salary is between 28000 - 29000 £ per year.
Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Our services are free, confidential, and tailored to individuals’ needs.
Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed.
Our mission is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our organisational values:
- Victims Are at the Heart of Everything We Do
- We Care
- We Work with Intent
- We Are Ambitious
- We Persevere
VSS is committed to the safeguarding and welfare of all of our service users and has a thorough recruitment and selection process including PVG scheme checks.
What is the role? This is an exciting opportunity to join our team as a CRM Project Manager on a fixed-term contract basis for 9-18 months, working in our Glasgow and Edinburgh offices. This is a high impact role at the centre of a major transformation programme that will shape how we support people affected by crime across Scotland.
Working week: Mon-Fri (4 days per week, flexibility considered) 9am - 5pm.
Salary band: £47,266- £62,420 (pro-rata). Salary on appointment will normally be at the lower salary point, with progression subject to review.
Primary location: Glasgow & Edinburgh Offices. You will be expected to cover throughout other Localities/Offices.
This is a critical, specialist role combining project management, business analysis and solution design leadership. You will be reporting directly to the Director of Corporate Services and will be accountable to the CRM Review panel.
As CRM Project Manager you will be responsible for:
- Understanding how VSS services operate in practice
- Translating complex operational processes into structured system requirements
- Leading procurement and supplier selection
- Managing and constructively challenging the implementation partner
- Ensuring the selected solution aligns with VSS’s service delivery model
The role requires hands-on ownership of discovery, process mapping, and requirements definition.
Key Accountabilities:
- Discovery, Process Mapping & Solution Design: Lead detailed current-state and future-state process mapping across VSS services.
- Business Analysis & Requirements Translation: Act as the lead business analyst for the programme.
- Procurement, Tendering & Commissioning: Develop and deliver the procurement strategy.
- Implementation Partner Management & Challenge: Act as the primary interface between VSS and the CRM implementation partner.
- Project Delivery, Governance & Reporting: Establish and maintain robust project governance structures.
- Stakeholder Engagement & Change Readiness: Facilitate workshops, consultations, and design sessions.
- Quality Assurance & Implementation Oversight: Ensure all deliverables meet agreed specifications and standards.
You will bring experience from a similar role and a commitment to your own professional development. As a confident and supportive leader, you will know how to motivate others, build trust, and drive performance.
If you are looking for a role with a purpose, where you can really make a difference, we want to hear from you!
Important Dates: The closing date for this job is on Monday, 13 July at 5pm. Interviews are provisionally scheduled for Monday, 27 July.
What we offer:
- Holiday: Enhanced annual leave package of 39 days (pro-rata).
- Pension: Join the Standard Life Pension.
- Support: Free and confidential Employee Assistance Programme.
- Discounts: Access to a free health cash plan.
- Flexibility and development: Comprehensive learning and development opportunities.
As a Disability Confident Committed employer, please advise if you require any adjustments in the application process.
CRM Project Manager (Microsoft Dynamics 365) in Glasgow employer: victimsupportscotland
Victim Support Scotland is an exceptional employer dedicated to empowering individuals affected by crime, offering a supportive and inclusive work environment in Edinburgh or Glasgow. With a strong focus on employee wellbeing, we provide an enhanced annual leave package, comprehensive learning and development opportunities, and a robust Employee Assistance Programme to support mental and physical health. Our commitment to flexibility and career growth ensures that our team members can thrive while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Project Manager (Microsoft Dynamics 365) in Glasgow
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✨Leverage University and Alumni Resources
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We think you need these skills to ace CRM Project Manager (Microsoft Dynamics 365) in Glasgow
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
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Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at victimsupportscotland and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at victimsupportscotland
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In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like victimsupportscotland will want to see.
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Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at victimsupportscotland.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at victimsupportscotland. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
