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- Tasks: Be the first point of contact for clients and manage their queries with care.
- Company: Join a supportive team dedicated to helping victims and survivors.
- Benefits: Competitive salary, permanent position, and opportunities for professional growth.
- Other info: Equal Opportunities Employer committed to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: 5 GCSEs or equivalent, plus relevant experience in administration and client interaction.
The predicted salary is between 26449 - 28094 £ per year.
Health and Wellbeing HWBAO/04/26
Job Grade: Administrative Officer (AO)
Permanent
Salary will be in the range £26,449 - £28,094 per annum
Closing date for applications: 17:00 on Monday 18th May 2026
Purpose of the role
Reporting to the Health and Wellbeing Business Support Co-ordinator, the Administrative Officer will be the first point of contact for clients accessing the Victims and Survivors Service. The role holder is responsible for:
- Taking incoming calls
- Handling client queries over the telephone and face to face at the VSS office
- Processing client registrations
- Providing written communication to clients and third parties
- Maintaining the VSS hard copy and digital record keeping systems
Essential Criteria
By the closing date for applications, candidates must demonstrate that they fulfil each of the following criteria:
- A minimum of 5 GCSEs (or equivalent) at Grade C or above, which must include English Language and Mathematics PLUS at least 2 years’ relevant experience of each of the following criteria:
- OR In the absence of 5 GCSEs as set out above, at least 5 years’ relevant experience of the following criteria:
- Dealing effectively in person and by telephone with vulnerable individuals who have experienced trauma.
- Maintaining both electronic and paper-based office administration systems in line with organisational policies and procedures.
- Using the following elements of the MS Office package in a business context: Word, Excel, Outlook.
- Updating and utilising an electronic database to generate reports and information for specific business purposes.
- Drafting formal correspondence to a third party demonstrating a high proficiency in written English.
Desirable Criteria
In addition, applicants should be aware that after an eligibility sift, should it be necessary to shortlist candidates to go forward to interview, this will be done by applying the following additional criteria:
- Demonstrable experience of dealing professionally with confidential and sensitive information in line with GDPR regulations.
- Previous experience working with vulnerable adults.
The Victims and Survivors Service is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit.
Administrative Officer (with reception duties) in Belfast employer: Victims and Survivors Service
Contact Detail:
Victims and Survivors Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer (with reception duties) in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Victims and Survivors Service. Understanding their mission and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience with vulnerable individuals.
✨Tip Number 3
Showcase your skills! Be ready to discuss specific examples of how you've maintained office administration systems or handled sensitive information. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Administrative Officer (with reception duties) in Belfast
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your relevant experience in dealing with vulnerable individuals and maintaining office systems. We want to see how you've handled similar situations before, so don’t hold back!
Nail the Written Communication: Since you'll be drafting formal correspondence, it’s crucial to demonstrate your proficiency in written English. Keep your language clear and professional, just like you would when communicating with clients.
Tailor Your Application: Take a moment to tailor your application to the job description. We love seeing candidates who understand the role and can connect their skills directly to what we’re looking for. It shows us you’re genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role right there.
How to prepare for a job interview at Victims and Survivors Service
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of an Administrative Officer, especially the reception duties and how to handle sensitive situations with vulnerable individuals.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for clients, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially when dealing with sensitive information or challenging situations.
✨Demonstrate Your Organisational Skills
Be ready to discuss your experience with both electronic and paper-based administration systems. Bring examples of how you've maintained records and managed data efficiently, as this will show your ability to keep things organised in a busy environment.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life scenarios, particularly those involving vulnerable individuals. Think of past experiences where you successfully navigated similar situations and be prepared to share those stories.