At a Glance
- Tasks: Be the first point of contact for clients and manage their queries with care.
- Company: Join a supportive team dedicated to helping victims and survivors.
- Benefits: Competitive salary, permanent position, and opportunities for personal growth.
- Other info: Work in a dynamic environment with a focus on equal opportunities.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: 5 GCSEs or equivalent, plus experience in handling sensitive situations.
The predicted salary is between 26449 - 28094 £ per year.
- Administrative Officer (with reception duties)
- Administrative Officer (with reception duties)
- Health and Wellbeing
- HWBAO/04/26
- Job Grade: Administrative Officer (AO)
- Permanent
- Salary will be in the range £26,449 - £28,094 per annum
- Closing date for applications: 17:00 on Monday 18th May 2026
- Purpose of the role
Reporting to the Health and Wellbeing Business Support Co ordinator, the Administrative Officer will be the first point of contact for clients accessing the Victims and Survivors Service.
The role holder is responsible for taking incoming calls, handling client queries over the telephone and face to face at the VSS office, processing client registrations, providing written communication to clients and third parties and maintaining the VSS hard copy and digital record keeping systems.
Essential Criteria
- A minimum of 5 GCSEs (or equivalent) at Grade C or above, which must include English Language and Mathematics plus at least 2 years' relevant experience of the following criteria:
- Dealing effectively in person and by telephone with vulnerable individuals who have experienced trauma.
- Maintaining both electronic and paper based office administration systems in line with organisational policies and procedures.
- Using the following elements of the MS Office package in a business context: Word, Excel, Outlook.
- Updating and utilising an electronic database to generate reports and information for specific business purposes.
- Drafting formal correspondence to a third party demonstrating a high proficiency in written English.
- In the absence of 5 GCSEs as set out above, at least 5 years' relevant experience of the following criteria:
- Dealing effectively in person and by telephone with vulnerable individuals who have experienced trauma.
- Maintaining both electronic and paper based office administration systems in line with organisational policies and procedures.
- Using the following elements of the MS Office package in a business context: Word, Excel, Outlook.
- Updating and utilising an electronic database to generate reports and information for specific business purposes.
- Drafting formal correspondence to a third party demonstrating a high proficiency in written English.
Desirable Criteria
- Demonstrable experience of dealing professionally with confidential and sensitive information in line with GDPR regulations.
- Previous experience working with vulnerable adults.
The Victims and Survivors Service is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit.
HWBAO/04/26 - Administrative Officer (with reception duties) employer: Victim & Survivors Service
As an employer, the Victims and Survivors Service offers a supportive and inclusive work environment where employees are valued for their contributions to the community. With a focus on professional development, staff have access to training opportunities that enhance their skills in dealing with vulnerable individuals, ensuring meaningful engagement in their roles. Located in a dynamic setting, the organisation prioritises employee wellbeing and fosters a culture of respect and collaboration, making it an excellent choice for those seeking a rewarding career in public service.
Contact Details:
Victim & Survivors Service Recruitment Team
