At a Glance
- Tasks: Support clients through their journey with VSS, ensuring smooth access to services.
- Company: Join a dedicated team at the Victims and Survivors Service.
- Benefits: Competitive salary, permanent position, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on empathy and communication.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: 5 GCSEs including English and Maths, plus 2 years' relevant experience.
The predicted salary is between 37694 - 38990 € per year.
The Individual Needs Programme Officer, reporting to the Health and Wellbeing Case Manager, plays a key role in delivering high‑quality client support across VSS services. This includes ensuring smooth access to services, handling calls efficiently, and guiding clients through their journey with VSS and partner organisations. The role is fast‑paced and client‑focused, involving regular and sustained engagement with a high volume of individuals. It requires empathy, strong communication skills, and a commitment to delivering excellent service in collaboration with internal teams and external partners.
Essential Criteria
- At least 5 GCSEs grade A-C, including English Language and Maths (or equivalent).
- A minimum of 2 years’ practical experience within the last 5 years in the following areas:
- Working within a community, voluntary or statutory environment, providing face‑to‑face and/or telephone support to clients presenting with trauma, mental health or physical health needs.
- Working effectively in a line management role, co‑ordinating the activities of a team.
- Drafting guidance on processes and procedures to be followed by internal team members and/or external colleagues.
- Developing strong working relationships with multiple stakeholders.
- Creating reports and templates, providing regular updates, and using management information systems to support decision‑making.
The Victims and Survivors Service is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit.
INPO/04/26 - Individual Needs Programme Officer in Belfast employer: Victim & Survivors Service
As an Individual Needs Programme Officer with the Victims and Survivors Service, you will be part of a dedicated team committed to making a meaningful impact in the lives of clients facing trauma and health challenges. Our supportive work culture prioritises employee wellbeing and professional development, offering opportunities for growth and collaboration within a dynamic environment. Located in a vibrant community, we provide a fulfilling career path where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land INPO/04/26 - Individual Needs Programme Officer in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the health and wellbeing sector, especially those who work with VSS or similar organisations. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to client support and teamwork. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share specific examples from your experience where you made a difference in someone’s journey. This will highlight your suitability for the Individual Needs Programme Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace INPO/04/26 - Individual Needs Programme Officer in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Individual Needs Programme Officer. We want to see how your skills in client support and team coordination shine through!
Showcase Your Communication Skills:Since this role is all about engaging with clients and stakeholders, let us know about your strong communication skills. Share examples of how you've effectively communicated in past roles, whether face-to-face or over the phone.
Highlight Relevant Experience:Don’t forget to emphasise your practical experience in community or voluntary settings. We’re looking for candidates who have dealt with trauma or health needs, so share those stories that demonstrate your empathy and support skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the process!
How to prepare for a job interview at Victim & Survivors Service
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Individual Needs Programme Officer. Familiarise yourself with the key aspects of client support and how VSS operates. This will help you articulate how your experience aligns with the role.
✨Showcase Your Empathy and Communication Skills
Since this role requires strong communication and empathy, prepare examples from your past experiences where you've successfully supported clients in challenging situations. Be ready to discuss how you handled difficult conversations and built rapport with individuals.
✨Demonstrate Team Coordination Experience
Highlight your experience in line management and team coordination. Think of specific instances where you led a team or collaborated with others to achieve a common goal. This will show that you can effectively manage relationships and work well with various stakeholders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Practice responding to hypothetical scenarios related to client support and service delivery, as this will demonstrate your readiness for the fast-paced nature of the role.
