At a Glance
- Tasks: Be the first point of contact for clients and manage their queries with care.
- Company: Join a supportive team dedicated to helping victims and survivors.
- Benefits: Competitive salary, permanent position, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on equal opportunities.
- Why this job: Make a real difference in people's lives while developing your administrative skills.
- Qualifications: 5 GCSEs or equivalent, plus experience in office administration and client interaction.
The predicted salary is between 26449 - 28094 € per year.
Health and Wellbeing HWBAO/04/26
Job Grade: Administrative Officer (AO)
Permanent
Salary will be in the range £26,449 - £28,094 per annum
Closing date for applications: 17:00 on Monday 18th May 2026
Purpose of the role
Reporting to the Health and Wellbeing Business Support Co‑ordinator, the Administrative Officer will be the first point of contact for clients accessing the Victims and Survivors Service. The role holder is responsible for taking incoming calls, handling client queries over the telephone and face to face at the VSS office, processing client registrations, providing written communication to clients and third parties and maintaining the VSS hard copy and digital record‑keeping systems.
Essential Criteria
- A minimum of 5 GCSEs (or equivalent) at Grade C or above, which must include English Language and Mathematics plus at least 2 years’ relevant experience of the following criteria:
- Dealing effectively in person and by telephone with vulnerable individuals who have experienced trauma.
- Maintaining both electronic and paper‑based office administration systems in line with organisational policies and procedures.
- Using the following elements of the MS Office package in a business context: Word, Excel, Outlook.
- Updating and utilising an electronic database to generate reports and information for specific business purposes.
- Drafting formal correspondence to a third party demonstrating a high proficiency in written English.
- In the absence of 5 GCSEs as set out above, at least 5 years’ relevant experience of the following criteria:
- Dealing effectively in person and by telephone with vulnerable individuals who have experienced trauma.
- Maintaining both electronic and paper‑based office administration systems in line with organisational policies and procedures.
- Using the following elements of the MS Office package in a business context: Word, Excel, Outlook.
- Updating and utilising an electronic database to generate reports and information for specific business purposes.
- Drafting formal correspondence to a third party demonstrating a high proficiency in written English.
Desirable Criteria
- Demonstrable experience of dealing professionally with confidential and sensitive information in line with GDPR regulations.
- Previous experience working with vulnerable adults.
The Victims and Survivors Service is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit.
HWBAO/04/26 - Administrative Officer (with reception duties) in Belfast employer: Victim & Survivors Service
As an employer, the Victims and Survivors Service offers a supportive and inclusive work environment where employees are valued for their contributions to the community. With a focus on professional development, staff have access to training opportunities that enhance their skills in dealing with vulnerable individuals, ensuring meaningful engagement in their roles. Located in a dynamic setting, the organisation promotes a culture of empathy and respect, making it an excellent choice for those seeking a rewarding career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land HWBAO/04/26 - Administrative Officer (with reception duties) in Belfast
✨Tip Number 1
First things first, make sure you know the role inside out. Familiarise yourself with the job description and think about how your experience aligns with it. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Tip Number 2
Practice makes perfect! Get a friend or family member to do a mock interview with you. This way, you can work on your responses and get comfortable talking about your skills and experiences, especially those related to dealing with vulnerable individuals.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and keen to learn more about the role and the organisation. Ask about their approach to supporting clients or how they handle sensitive information.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly. Good luck!
We think you need these skills to ace HWBAO/04/26 - Administrative Officer (with reception duties) in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in dealing with vulnerable individuals and maintaining office systems. We want to see how your skills match the role, so don’t hold back!
Show Off Your Communication Skills:Since you'll be drafting formal correspondence, it’s crucial to demonstrate your proficiency in written English. Use clear and concise language in your application to showcase your communication abilities.
Highlight Your MS Office Skills:We’re looking for someone who can confidently use Word, Excel, and Outlook. Make sure to mention any specific projects or tasks where you’ve used these tools effectively in a business context.
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Victim & Survivors Service
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of an Administrative Officer, especially the reception duties and how to handle sensitive situations with vulnerable individuals.
✨Showcase Your Communication Skills
Since you'll be dealing with clients face-to-face and over the phone, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Demonstrate Your Organisational Skills
Be ready to discuss your experience with maintaining both electronic and paper-based systems. Bring examples of how you've managed records or databases in previous jobs, as this will show your ability to keep things organised and efficient.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle trauma-related situations. Think of scenarios where you've dealt with sensitive information or supported vulnerable individuals, and be prepared to explain your approach and the outcomes.
