At a Glance
- Tasks: Support clients in accessing health and wellbeing services while ensuring a positive experience.
- Company: Join a dedicated team at the Victims and Survivors Service.
- Benefits: Competitive salary, permanent position, and opportunities for professional growth.
- Other info: Equal Opportunities Employer committed to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: 5 GCSEs including English and Maths, plus relevant experience in client support.
The predicted salary is between 30458 - 31097 € per year.
Health and Wellbeing Business Support Co‑ordinator
Job Grade: Executive Officer 2 (EO2). Permanent. Salary will be in the range £30,458 - £31,097 per annum. Closing date for applications: 17:00 on Monday 11th May 2026.
Purpose of the role
Reporting to the Individual Needs Programme Officer, the Business Support Co-ordinator will facilitate clients’ access to VSS services, and ensure efficient call handling and a positive client experience with VSS.
Essential criteria
- 5 GCSEs grade A-C (or equivalent), including English Language and Mathematics.
- 2 years’ practical experience in the following areas:
- Effectively managing complex client interactions (face‑to‑face/telephone) including complaints.
- Processing high volumes of information in line with office policies and procedures.
- Effectively working in a team environment.
- Monitoring budgets in line with business contracts.
- Proficient in the use of the MS office suite (including Word, Excel and Access) in a business context.
- 1 year’s practical experience of line management of staff.
Equal Opportunities Employer
The Victims and Survivors Service is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit.
BSC/04/26 - HWB Business Support Co-ordinator in Belfast employer: Victim & Survivors Service
As a Health and Wellbeing Business Support Co-ordinator with the Victims and Survivors Service, you will join a dedicated team committed to making a positive impact in the community. Our supportive work culture fosters collaboration and professional growth, offering opportunities for training and development while ensuring a healthy work-life balance. Located in a vibrant area, we provide a rewarding environment where your contributions truly matter, making us an excellent employer for those seeking meaningful and fulfilling work.
StudySmarter Expert Advice🤫
We think this is how you could land BSC/04/26 - HWB Business Support Co-ordinator in Belfast
✨Tip Number 1
Get to know the company! Research the Victims and Survivors Service and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since you'll be managing complex client interactions, it’s crucial to demonstrate your ability to handle calls and face-to-face meetings confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees of VSS on LinkedIn. They can provide insights into the company culture and might even give you tips on how to stand out in your application.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace BSC/04/26 - HWB Business Support Co-ordinator in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Health & Wellbeing Business Support Co-ordinator. Highlight your experience in managing client interactions and processing information, as these are key for us.
Showcase Your Skills:Don’t forget to showcase your proficiency in the MS Office suite! We want to see how you’ve used tools like Word and Excel in a business context, so give us some examples.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, especially when it comes to complex client interactions. Make your points easy to understand!
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Victim & Survivors Service
✨Know Your Role
Make sure you thoroughly understand the responsibilities of a Health & Wellbeing Business Support Co-ordinator. Familiarise yourself with the key tasks, such as managing client interactions and processing information. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to handle complex client interactions and manage complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see how your experience aligns with their needs.
✨Brush Up on Your Tech Skills
Since proficiency in the MS Office suite is essential, make sure you're comfortable using Word, Excel, and Access. Consider doing a quick refresher on any features you might not use regularly, especially those relevant to data processing and budget monitoring.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the challenges faced by the department, or how success is measured in this role. It shows that you're engaged and thinking critically about how you can contribute.
