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- Tasks: Support victims by assessing needs and connecting them with essential services.
- Company: Join Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Flexible working, 28+ days leave, birthday off, and discounts on various services.
- Other info: Dynamic role with ongoing training and opportunities for progression.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Resilience, adaptability, and customer service focus; Welsh language skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a Triage & Early Interventions Officer to join the Domestic Abuse team in North Wales working 30 hours per week. The ability to converse in Welsh is desirable for this role.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you.
What we offer
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role
This role is based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and other relevant agencies. As a Triage & Early Intervention Officer you will:
- Contact victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs as appropriate.
- Refer victims to partner agencies and contact approved suppliers to deliver services to victims.
- Make direct referrals to appropriate colleagues and allocate Victim Support workers for further support.
- Identify and manage the victims' immediate service needs and contribute towards risk assessment processes whilst following agreed safe contact processes and securely recording contacts.
- Build trust and confidence with victims who will be vulnerable and have complex needs.
Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Triage and Early Interventions Officer in Wales employer: Victim Support
Contact Detail:
Victim Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage and Early Interventions Officer in Wales
✨Tip Number 1
Network like a pro! Reach out to people in the Domestic Abuse sector or related fields. Attend local events or online webinars to connect with potential employers and learn more about the role.
✨Tip Number 2
Prepare for interviews by practising common questions related to triage and early interventions. Think about your past experiences and how they relate to the skills needed for this role.
✨Tip Number 3
Show your passion for making a difference! During interviews, share specific examples of how you've helped others or contributed to positive change in your previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need to tailor your approach.
We think you need these skills to ace Triage and Early Interventions Officer in Wales
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the lives of victims and how your values align with ours.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We’re looking for specific examples that demonstrate your resilience, adaptability, and customer service focus—so don’t hold back!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the Triage & Early Interventions Officer role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Victim Support
✨Know Your Stuff
Make sure you thoroughly understand the role of a Triage and Early Interventions Officer. Familiarise yourself with the key responsibilities, especially around needs assessments and risk management. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Skills
Highlight your resilience and adaptability during the interview. Prepare examples from your past experiences where you've successfully navigated challenging situations or provided excellent customer service. This will demonstrate your ability to handle the complexities of the role.
✨Practice Your Welsh
If you have Welsh language skills, be ready to showcase them! Practise speaking in Welsh, especially if it’s relevant to the role. Even if it’s not a requirement, showing your willingness to communicate in Welsh can set you apart from other candidates.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team and the organisation. This shows that you’re engaged and serious about the position. You might ask about the support systems in place for victims or how the team collaborates with partner agencies. It’s a great way to demonstrate your commitment to the role.