At a Glance
- Tasks: Lead and manage operations for Victim Support in West Yorkshire, ensuring excellent service delivery.
- Company: Join a dedicated charity focused on supporting victims of crime.
- Benefits: Enjoy flexible working, generous leave, and exclusive discounts.
- Other info: Hybrid role with opportunities for travel and professional growth.
- Why this job: Make a real difference in the community while developing your career.
- Qualifications: Experience in team management and knowledge of the criminal justice system required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dedicated and passionate manager to fill our Operations Manager post in West Yorkshire. You will oversee the West Yorkshire contract, ensure compliance against key performance indicators and manage the Team Leader and senior staff. You will have experience of working within a similar role, preferably within the voluntary sector and with a knowledge of the criminal justice system. This is a full time hybrid role with an office base in Wakefield and the expectation to travel across West Yorkshire as part of the role. There may also be an occasional requirement to travel within Yorkshire and the Humber and occasional wider travel to attend events or other offices.
What we offer
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As an Operations Manager you will oversee the successful running of the West Yorkshire contract ensuring that we are meeting our contractual requirements and continually improving. Key Responsibilities include:
- Ensuring the delivery of excellent services for victims of crime promoting a clear person centred and trauma informed approach.
- Ensuring compliance against key performance indicators, contractual and internal requirements.
- Responsibility for the line management of team members including recruitment, training and development, supervision and support.
- Work collaboratively with internal stakeholders across Victim Support.
- Undertake data analysis, service audit and report presentation to improve service and showcase best practice.
- Attend regular contract monitoring meetings and represent the service at external events.
- Ensure compliance with policy, procedure and legislation including in relation to data, safeguarding and confidentiality.
- Support the Area Manager to identify development opportunities and innovate within the service.
About You
Ideally, you will have experience of managing teams, have an understanding of the criminal justice system and of working within the voluntary sector. You will be a compassionate individual with a passion for developing service for victims of crime. You will be able to motivate and manage teams and have an innovative outlook towards development. You will need:
- Experience and knowledge of voluntary and statutory agencies, particularly in the criminal justice, health and social care sector.
- Successfully managed diverse teams, utilising different working methods to achieve high performance.
- Experience of leadership and management and implementation of change management processes.
- Ability to effectively manage demanding and competing work priorities, achieving successful results across team and service.
- Ability to work effectively and collaboratively with partner agencies and stakeholders to improve service.
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Locations
Operations Manager in Wakefield, Yorkshire employer: Victim Support
Victim Support is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of its employees. With flexible working options, generous annual leave, and a strong commitment to career development, staff are empowered to grow while making a meaningful impact in the community. Located in West Yorkshire, the role of Operations Manager provides unique opportunities to lead a dedicated team in delivering vital services to victims of crime, all within a compassionate and innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Wakefield, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the voluntary sector or criminal justice system. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Victim Support and their values. Show us how your experience aligns with their mission to support victims of crime. Tailor your answers to reflect their person-centred approach.
✨Tip Number 3
Practice your pitch! Be ready to explain how you’ve successfully managed teams and improved services in past roles. We want to hear about your innovative ideas and how you can bring them to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Victim Support.
We think you need these skills to ace Operations Manager in Wakefield, Yorkshire
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for supporting victims of crime shine through. We want to see that you genuinely care about making a difference in this field!
Tailor Your Experience:Make sure to highlight your relevant experience, especially in managing teams and working within the voluntary sector. We’re looking for specific examples that demonstrate your skills and knowledge of the criminal justice system.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see how you meet the essential criteria. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it helps us keep everything organised and efficient.
How to prepare for a job interview at Victim Support
✨Know Your Stuff
Make sure you brush up on your knowledge of the criminal justice system and the voluntary sector. Familiarise yourself with Victim Support's mission and values, as well as their key performance indicators. This will show that you're genuinely interested in the role and understand the context in which you'll be working.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed diverse teams in the past. Think about specific challenges you've faced and how you motivated your team to achieve high performance. Be ready to discuss your approach to change management and how you've implemented it effectively.
✨Be Person-Centred
Since the role focuses on delivering excellent services for victims of crime, be prepared to discuss how you would promote a person-centred and trauma-informed approach. Share any relevant experiences where you've put individuals at the heart of your work and how that made a difference.
✨Plan for Travel and Flexibility
As this role involves regular travel across West Yorkshire, make sure you have a plan for how you'll manage this aspect. If you have a driving licence, mention it! If not, be honest about your situation and discuss any alternative arrangements you might need. Showing that you're proactive about logistics can set you apart.
