At a Glance
- Tasks: Support victims of crime through phone calls, providing care and guidance.
- Company: Join Victim Support, a charity dedicated to helping those affected by crime across England and Wales.
- Benefits: Enjoy flexible working, 28+ days leave, birthday off, and discounts on various services.
- Other info: Hybrid working available with shifts scheduled in advance, plus ongoing training provided.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: No prior experience needed; just bring your resilience and communication skills.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting new opportunity for a Triage & Early Interventions Officer to join the team in Thames Valley working 37.5 hours a week on a fixed term basis until 31st March 2027. This is a home based role; however it is a requirement of our contract that all applicants must reside within Oxfordshire, Berkshire or Buckinghamshire and there is a requirement for occasional travel throughout the whole Thames Valley area to attend Team Days and 121 Meetings.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you…
What we offer
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role
This role is based from home with a requirement for occasional travel to venues across the region to attend Team Days and other meetings as required. You will be working Monday to Friday between 9am and 5pm.
As a Triage & Early Intervention Officer, you will be:
- Talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience.
- Working within a small supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.
Previous experience in a similar role would be helpful but is not essential as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
Please see attached Job Description and Person Specification for further details.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
StudySmarter Expert Advice🤫
We think this is how you could land Triage and Early Interventions Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Triage and Early Intervention Officer. Understanding the nuances of the role will help you articulate your passion for helping others during the interview process.
✨Tip Number 2
Highlight any relevant experience in customer service or support roles. Even if it's not directly related, showcasing your ability to communicate effectively and empathise with others can set you apart.
✨Tip Number 3
Prepare to discuss scenarios where you've demonstrated resilience and adaptability. The role requires these traits, so having specific examples ready will show that you're a great fit for the team.
✨Tip Number 4
Research Victim Support's values and mission. Being able to align your personal values with those of the organisation will demonstrate your commitment to making a difference in the lives of victims.
We think you need these skills to ace Triage and Early Interventions Officer
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Triage and Early Intervention Officer position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in customer service, trauma support, or similar roles. Use specific examples to demonstrate your resilience and adaptability in challenging situations.
Showcase Communication Skills:Since the role involves talking to people from various backgrounds, make sure to illustrate your strong communication skills. Provide examples of how you've effectively communicated in past roles, especially in sensitive situations.
Personalise Your Application:Avoid generic applications. Address your cover letter to the hiring manager if possible, and express your genuine interest in working for Victim Support. Mention their commitment to diversity and inclusion, and how you resonate with their values.
How to prepare for a job interview at Victim Support
✨Show Your Resilience
As a Triage and Early Intervention Officer, you'll be dealing with individuals who have experienced trauma. Be prepared to discuss how you've demonstrated resilience in challenging situations, whether in previous jobs or personal experiences.
✨Highlight Your Communication Skills
Effective communication is key in this role. Think of examples where you've successfully communicated with diverse groups or handled difficult conversations. This will show your ability to connect with people from various backgrounds.
✨Demonstrate Customer Service Focus
Victim Support places a strong emphasis on customer care. Prepare to share instances where you've gone above and beyond to assist someone, showcasing your commitment to providing excellent service.
✨Research Victim Support's Values
Understanding the mission and values of Victim Support will help you align your answers with their goals. Familiarise yourself with their work and be ready to discuss how your personal values resonate with theirs.
