At a Glance
- Tasks: Support victims of crime through phone calls, providing care and guidance.
- Company: Join Victim Support, a charity dedicated to helping those affected by crime across England and Wales.
- Benefits: Enjoy flexible working, 28+ days leave, birthday off, and discounts on various services.
- Other info: Hybrid working available with shifts scheduled in advance, plus ongoing training provided.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: No prior experience needed; just bring your resilience and communication skills.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for a Triage & Early Interventions Officer to join the Domestic Abuse team in North Wales working 30 hours per week. The ability to converse in Welsh is desirable for this role.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you.
What we offer
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role
This role is based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and other relevant agencies. As a Triage & Early Intervention Officer you will:
- contact Victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs as appropriate.
- refer victims to partner agencies and contact approved suppliers to deliver services to victims.
- make direct referrals to appropriate colleagues and allocate Victim Support workers for further support.
- identify and manage the victims immediate service needs and contribute towards risk assessment processes whilst following agreed safe contact processes and securely recording contacts.
- build trust and confidence with victims who will be vulnerable and have complex needs.
Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role.
Please see attached Job Description and Person Specification for further details.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
StudySmarter Expert Advice🤫
We think this is how you could land Triage and Early Interventions Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Triage and Early Intervention Officer. Understanding the nuances of the role will help you articulate your passion for helping others during the interview process.
✨Tip Number 2
Highlight any relevant experience in customer service or support roles. Even if it's not directly related, showcasing your ability to communicate effectively and empathise with others can set you apart.
✨Tip Number 3
Prepare to discuss scenarios where you've demonstrated resilience and adaptability. The role requires these traits, so having specific examples ready will show that you're a great fit for the team.
✨Tip Number 4
Research Victim Support's values and mission. Being able to align your personal values with those of the organisation will demonstrate your commitment to making a difference in the lives of victims.
We think you need these skills to ace Triage and Early Interventions Officer
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Triage and Early Intervention Officer position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in customer service, trauma support, or similar roles. Use specific examples to demonstrate your resilience and adaptability in challenging situations.
Showcase Communication Skills:Since the role involves talking to people from various backgrounds, make sure to illustrate your strong communication skills. Provide examples of how you've effectively communicated in past roles, especially in sensitive situations.
Personalise Your Application:Avoid generic applications. Address your cover letter to the hiring manager if possible, and express your genuine interest in working for Victim Support. Mention their commitment to diversity and inclusion, and how you resonate with their values.
How to prepare for a job interview at Victim Support
✨Show Your Resilience
As a Triage and Early Intervention Officer, you'll be dealing with individuals who have experienced trauma. Be prepared to discuss how you've demonstrated resilience in challenging situations, whether in previous jobs or personal experiences.
✨Highlight Your Communication Skills
Effective communication is key in this role. Think of examples where you've successfully communicated with diverse groups or handled difficult conversations. This will show your ability to connect with people from various backgrounds.
✨Demonstrate Customer Service Focus
Victim Support places a strong emphasis on customer care. Prepare to share instances where you've gone above and beyond to assist someone, showcasing your commitment to providing excellent service.
✨Research Victim Support's Values
Understanding the mission and values of Victim Support will help you align your answers with their goals. Familiarise yourself with their work and be ready to discuss how your personal values resonate with theirs.
