At a Glance
- Tasks: Support individuals in need through triage and early interventions.
- Company: Join a dedicated team making a real difference in North Wales.
- Benefits: Enjoy flexible working hours and a supportive work environment.
- Other info: Full-time role with a focus on care and support.
- Why this job: Be part of meaningful change and improve lives every day.
- Qualifications: Resilience, adaptability, and a passion for customer service are essential.
The predicted salary is between 30000 - 42000 € per year.
We have an exciting opportunity for a Triage & Early Interventions Officer to join the Domestic Abuse team in North Wales working 30 hours per week. The ability to converse in Welsh is desirable for this role.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you.
What we offer
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role
This role is based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and other relevant agencies. As a Triage & Early Intervention Officer you will:
- contact Victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs as appropriate.
- refer victims to partner agencies and contact approved suppliers to deliver services to victims.
- make direct referrals to appropriate colleagues and allocate Victim Support workers for further support.
- identify and manage the victims immediate service needs and contribute towards risk assessment processes whilst following agreed safe contact processes and securely recording contacts.
- build trust and confidence with victims who will be vulnerable and have complex needs.
Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role.
Please see attached Job Description and Person Specification for further details.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
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Triage and Early Interventions Officer in Abergele employer: Victim Support
Join our dedicated team in North Wales as a Triage & Early Interventions Officer, where you will have the opportunity to make a meaningful impact on the lives of those in need. We pride ourselves on fostering a supportive work culture that values resilience and adaptability, offering comprehensive training and growth opportunities to help you excel in your role. With a strong focus on customer service and care, we ensure that our employees feel valued and empowered to contribute to positive change every day.
StudySmarter Expert Advice🤫
We think this is how you could land Triage and Early Interventions Officer in Abergele
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals in North Wales. Understanding local issues will help you demonstrate your commitment to making a difference during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or care roles. Be ready to share examples of how you've effectively supported individuals in need, as this aligns closely with the responsibilities of the role.
✨Tip Number 3
Showcase your resilience and adaptability by preparing stories that illustrate how you've successfully navigated challenging situations in the past. This will resonate well with the values of the position.
✨Tip Number 4
Research the organisation's mission and values thoroughly. Being able to articulate how your personal values align with theirs can set you apart from other candidates during the interview process.
We think you need these skills to ace Triage and Early Interventions Officer in Abergele
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of a Triage and Early Interventions Officer. Tailor your application to highlight how your skills and experiences align with these expectations.
Showcase Relevant Experience:In your CV and cover letter, emphasise any previous experience in customer service, care, or similar roles. Use specific examples to demonstrate your resilience and adaptability in challenging situations.
Craft a Compelling Cover Letter:Write a personalised cover letter that reflects your passion for making a difference. Address how you can contribute to change and improvement for those in need, as mentioned in the job description.
Proofread Your Application:Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Victim Support
✨Show Your Passion for Making a Difference
As a Triage and Early Interventions Officer, it's crucial to convey your genuine desire to help others. Share specific examples from your past experiences where you made a positive impact on someone's life or contributed to meaningful change.
✨Demonstrate Resilience and Adaptability
This role requires a strong ability to handle challenging situations. Prepare to discuss times when you faced difficulties and how you adapted to overcome them. Highlight your problem-solving skills and your ability to remain calm under pressure.
✨Emphasise Customer Service Skills
Since the position focuses on customer service and care, be ready to showcase your experience in these areas. Discuss how you've effectively communicated with clients or customers, resolved conflicts, and ensured their needs were met.
✨Research the Organisation
Familiarise yourself with the organisation's mission, values, and recent initiatives. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company.
