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- Tasks: Support adults affected by domestic abuse through calls, risk assessments, and safety planning.
- Company: Victim Support is a charity dedicated to helping victims of crime across England and Wales.
- Benefits: Enjoy flexible working, 28+ days leave, birthday off, discounts, and career development opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Resilience, adaptability, and a focus on customer service are essential; no specific experience required.
- Other info: We welcome diverse applicants and provide support for those with disabilities.
The predicted salary is between 28800 - 43200 £ per year.
What We Offer:
What We Offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the Role:
The Triage and Early Intervention Officer (TEIO) will be responsible for making initial contact with adults who may require support after experiencing domestic abuse. You will speak on the telephone to adults who have experienced domestic abuse and you will be responsible for completing risk assessments and safety planning. During the call you will provide practical and emotional support in a way that is flexible and caring, listening carefully to what is being said and showing empathy at all times.
You will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of domestic abuse, who may have gone through life-changing experiences.
Previous call centre experience would beneficial but is not essential as full training is given. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
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Triage and Early Intervention Officer employer: Victim Support
Contact Detail:
Victim Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage and Early Intervention Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Triage and Early Intervention Officer. Understanding the nuances of risk assessments and safety planning will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively supported individuals in challenging situations. This will highlight your empathy and adaptability, which are crucial for this role.
✨Tip Number 3
Research Victim Support's values and mission. Being able to articulate how your personal values align with theirs can set you apart and show your genuine interest in making a difference.
✨Tip Number 4
Network with current or former employees of Victim Support if possible. They can provide insights into the company culture and expectations, which can be invaluable for your preparation.
We think you need these skills to ace Triage and Early Intervention Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of a Triage and Early Intervention Officer. Highlight key skills such as resilience, adaptability, and customer service in your application.
Tailor Your CV: Customise your CV to reflect your experience and skills relevant to the role. Emphasise any previous work with vulnerable individuals or in support roles, showcasing your ability to provide practical and emotional support.
Craft a Compelling Cover Letter: Write a cover letter that connects your personal values with those of Victim Support. Share specific examples of how you've made a difference in similar roles, demonstrating your empathy and commitment to helping others.
Follow Application Instructions: Ensure you follow the application instructions carefully. Complete the application form on their website, making sure to address how you meet the essential criteria outlined in the job description.
How to prepare for a job interview at Victim Support
✨Show Empathy and Understanding
As a Triage and Early Intervention Officer, you'll be dealing with sensitive situations. Make sure to demonstrate your ability to empathise with individuals who have experienced domestic abuse. Share examples from your past experiences where you provided support or care in challenging circumstances.
✨Highlight Your Resilience
This role requires resilience and adaptability. Be prepared to discuss how you've handled stressful situations in the past. Use specific examples that showcase your ability to remain calm and effective under pressure.
✨Demonstrate Customer Service Skills
Since the role focuses on customer service and care, it's essential to highlight your experience in these areas. Discuss any previous roles where you provided exceptional service, especially in challenging environments, and how you ensured the needs of clients were met.
✨Prepare for Risk Assessment Questions
You will be responsible for completing risk assessments and safety planning. Familiarise yourself with common risk assessment frameworks and be ready to discuss how you would approach these tasks. Consider preparing a scenario where you had to assess risk and how you managed it.
