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- Tasks: Provide immediate support and risk assessment for victims of crime.
- Company: Join the Staffordshire Victim Gateway team making a difference.
- Benefits: Full-time hours with a focus on impactful work and community service.
- Why this job: Be the first point of contact for those in need and help change lives.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Fast-paced environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
The Triage and Early Intervention Officer (TEIO) will be responsible for making initial contact with adults who may require support after experiencing domestic abuse. You will speak on the telephone to adults who have experienced domestic abuse and you will be responsible for completing risk assessments and safety planning. During the call you will provide practical and emotional support in a way that is flexible and caring, listening carefully to what is being said and showing empathy at all times.
You will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of domestic abuse, who may have gone through life-changing experiences. Previous call centre experience would beneficial but is not essential as full training is given. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
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Triage and Early Intervention Officer employer: Victim Support
Contact Detail:
Victim Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage and Early Intervention Officer
✨Tip Number 1
Network like a pro! Reach out to people in the field of victim support or similar roles. You never know who might have a lead on a job or can give you insider info about the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to triage and early intervention. Think about your experiences and how they relate to the role, especially around risk assessment and safeguarding.
✨Tip Number 3
Show your passion! When you get the chance to speak with potential employers, let them know why you care about helping victims of crime. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Triage and Early Intervention Officer role. Plus, it’s a great way to stay updated on new opportunities.
We think you need these skills to ace Triage and Early Intervention Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping victims of crime shine through. We want to see that you’re driven and ready to make a difference in this fast-paced role.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Triage and Early Intervention Officer role. We love seeing how your background fits into our mission at the Staffordshire Victim Gateway.
Be Clear and Concise: In your written application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and why you’re the right fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Victim Support
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Triage and Early Intervention Officer. Familiarise yourself with the key aspects of the job, such as risk assessment and safeguarding, so you can confidently discuss how your skills align with these requirements.
✨Show Your Empathy Skills
In this role, you'll be dealing with victims of crime, so it's crucial to demonstrate your ability to empathise and communicate effectively. Prepare examples from your past experiences where you've shown compassion and understanding in challenging situations.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your decision-making and problem-solving skills. Think about potential situations you might encounter in the role and how you would handle them, focusing on your approach to immediate needs and risk assessment.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics and the challenges they face. This shows your genuine interest in the role and helps you gauge if the environment is the right fit for you.
