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- Tasks: Provide frontline support to victims of domestic and sexual abuse through assessments and guidance.
- Company: Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Flexible working, generous leave, birthday off, and exclusive discounts.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Understanding of domestic abuse and experience in support roles.
- Other info: Join a diverse team committed to equal opportunities and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary‑deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
As a Triage and Assessment Officer you will provide pro‑active, high quality, frontline service to victims of domestic and sexual abuse through risk assessment, providing individual safety planning, trauma‑informed support, guidance, and information, enabling victim/survivors to access the services they need in the aftermath of the abuse and trauma they have experienced. You will make initial contact with victims of domestic abuse, explaining our services and assessing the impact of crime. Support will include providing resources, interventions, and information to all service users. You will provide immediate intervention by telephone and any appropriate referral in order to:
- support those affected by domestic abuse in understanding and asserting their rights and entitlements
- understand their journey through the criminal justice and legal systems including the Victims Code of Practice
- facilitating access to additional services
- provide practical support and information to all victims and survivors of domestic abuse, leading on completing initial impact and risk assessments that are comprehensive and holistic.
Key Responsibilities:
- Assess risks and needs using evidence‑based checklists.
- Assist high‑risk victims in accessing safety services.
- Deliver tailored support and information.
- Understand legal frameworks for protecting children and vulnerable adults.
- Empower clients to recognize domestic abuse dynamics.
- Work with a team to deliver respectful, dignified, and sensitive services.
- Maintain accurate and confidential case records.
- Comply with data protection laws and organizational policies.
- Stay updated with procedures, policies, and professional codes.
About You:
Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding of benefits, housing, and homelessness would also be beneficial.
- Strong understanding of domestic and sexual abuse and its impact.
- Demonstrate proficiency in English, both verbally and in writing.
- Experience in statutory, voluntary, or multi‑agency settings.
- Competency in risk and needs assessment frameworks.
- Understanding of safeguarding issues.
- Direct service delivery experience to victims or vulnerable people.
- Strong crisis management skills.
- Effective communication, negotiation, and advisory skills.
- Commitment to equal opportunities and diversity.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organization, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Triage and Assessment Officer employer: Victim Support
Contact Detail:
Victim Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage and Assessment Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Victim Support. Understand their mission and values, especially around supporting victims of domestic and sexual abuse. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to risk assessment and support services. Think about your past experiences and how they relate to the role of Triage and Assessment Officer. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Showcase your skills! During the interview, highlight your crisis management skills and your understanding of safeguarding issues. Use specific examples from your experience to demonstrate how you've successfully supported vulnerable individuals in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Triage and Assessment Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Triage and Assessment Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: When detailing your experience, focus on any direct service delivery roles you've had, especially those involving vulnerable people. We want to see how you've made a difference in similar situations!
Be Clear and Concise: Keep your writing clear and to the point. Avoid jargon and ensure your application is easy to read. We appreciate straightforward communication, especially when it comes to sensitive topics like domestic abuse.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're serious about joining our team at Victim Support.
How to prepare for a job interview at Victim Support
✨Know Your Stuff
Make sure you brush up on your knowledge of domestic and sexual abuse, as well as the legal frameworks surrounding them. Familiarise yourself with the Victims Code of Practice and be ready to discuss how you would apply this knowledge in real-life scenarios.
✨Show Empathy and Understanding
As a Triage and Assessment Officer, you'll be dealing with sensitive situations. Prepare to demonstrate your ability to empathise with victims and show that you understand the complexities of their experiences. Think of examples from your past work where you've provided support to vulnerable individuals.
✨Practice Your Communication Skills
Effective communication is key in this role. Practise articulating your thoughts clearly and concisely. You might want to role-play potential interview questions with a friend or family member to get comfortable with discussing your approach to crisis management and support.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Prepare by thinking through how you would handle specific situations involving risk assessment and support for victims. This will showcase your problem-solving skills and your ability to think on your feet.
