At a Glance
- Tasks: Lead a community outreach team supporting vulnerable witnesses through the justice process.
- Company: Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Flexible working, generous leave, birthday off, and career development opportunities.
- Other info: Join a diverse team committed to inclusivity and support for all.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in service delivery, strong communication, and people management skills.
The predicted salary is between 30000 - 40000 £ per year.
Victim Support is seeking a confident, organised, and relationship-driven Team Leader to lead our Witness Service outreach team working in the community. You will play a pivotal role in ensuring that vulnerable intimidated witnesses receive high-quality, timely, and compassionate support at every stage of the justice process.
We are looking for someone who brings strong people-management experience, exceptional communication skills, and a commitment to building a supportive and high-performing team. You'll lead volunteers, oversee daily case allocations, manage service delivery within the community, strengthen partnerships, and ensure our Witness Service meets contractual and quality standards.
This role is part-time working 18.75 hours per week covering Staffordshire. Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?
If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.
What We Offer
- Flexible Working Options - including hybrid working where applicable
- Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave
- Birthday Leave - an extra day off to celebrate your birthday
- Pension Plan - 5% employer contribution
- Enhanced Allowances - enhanced sick, maternity and paternity pay
- Exclusive Discounts - high street, holidays, gyms, entertainment, and more
- Financial Wellbeing Support - access to salary deducted finance and guidance
- Wellbeing Resources - employee assistance programme and wellbeing support
- EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion
- Sustainable Travel Schemes - Cycle to Work and season ticket loans
- Career Development - comprehensive training and ongoing development opportunities
About the Role
As the Team Leader - Witness Service (outreach in the community), you will:
- Lead the delivery of the Witness Service within the community, ensuring a high-quality, safe, and consistent service for all witnesses.
- Line-manage volunteers, supporting recruitment, training, development, performance, and wellbeing.
- Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals.
- Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards.
- Manage rotas, resource planning, and service coverage across the area.
- Promote excellent communication across teams, facilitating team meetings and sharing learning.
- Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners.
- Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities.
- Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses.
This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.
You will have:
- A strong understanding of the criminal justice system and the impact of crime on victims and witnesses.
- Experience delivering services in demanding environments with a focus on customer experience and service excellence.
- Experience providing guidance, support, or crisis management to staff or service users.
- Strong communication, negotiation, and advisory skills, both written and verbal.
- The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
- Experience gathering, analysing, and reporting information from multiple sources.
- Sound IT skills, including the use of Microsoft Office and case management systems.
- Commitment to safeguarding, equality, diversity, and inclusive practice.
Additional Information
This role involves exposure to emotionally demanding situations and requires resilience and emotional maturity. Travel across the court cluster and wider area is required. Occasional evening or weekend work may be necessary to meet service needs. An enhanced DBS check will be required.
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.
This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Witness Support Worker in Stoke-on-Trent employer: Victim Support
Victim Support is an exceptional employer that prioritises the well-being and development of its staff, offering flexible working options, generous annual leave, and a comprehensive benefits package. With a strong commitment to diversity and inclusion, employees are encouraged to grow through ongoing training and career development opportunities while making a meaningful impact in the community by supporting vulnerable witnesses throughout the justice process.
StudySmarter Expert Advice🤫
We think this is how you could land Witness Support Worker in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the field of victim support or community services. Attend local events or workshops where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to witness support and team leadership. Think about your past experiences and how they relate to the role, especially your communication and people-management skills.
✨Tip Number 3
Show your passion for supporting victims and witnesses during interviews. Share stories that highlight your commitment to service excellence and how you've made a difference in similar roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Victim Support.
We think you need these skills to ace Witness Support Worker in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is up to date and tailored to the role of Witness Support Worker. Highlight your experience in supporting vulnerable individuals and any relevant skills that match the job description.
Showcase Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your exceptional written and verbal skills. Share examples of how you've effectively communicated in past roles.
Emphasise Team Leadership Experience:As a Team Leader, you'll be managing volunteers and overseeing service delivery. Make sure to highlight your people-management experience and any successful team projects you've led.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. Follow the link provided in the job listing and complete the application form, ensuring you meet the essential criteria.
How to prepare for a job interview at Victim Support
✨Know Your Stuff
Make sure you have a solid understanding of the criminal justice system and the role of a Witness Support Worker. Brush up on how the justice process works and be ready to discuss how you can support vulnerable witnesses effectively.
✨Showcase Your People Skills
Since this role involves managing volunteers and building relationships, prepare examples that highlight your people-management experience. Think about times when you've successfully led a team or supported someone through a challenging situation.
✨Be Organised and Methodical
Demonstrate your organisational skills by discussing how you manage competing demands. Bring examples of how you've handled multiple tasks or projects while ensuring high-quality service delivery in previous roles.
✨Communicate Clearly
Exceptional communication is key for this position. Practice articulating your thoughts clearly and concisely. Be prepared to answer questions about how you would facilitate team meetings and promote effective communication across teams.
