At a Glance
- Tasks: Support victims of domestic abuse and facilitate communication between services.
- Company: Join Victim Support, a dedicated organisation making a real difference.
- Benefits: Flexible working, generous leave, birthday off, and exclusive discounts.
- Other info: Opportunities for career growth and ongoing training.
- Why this job: Make a meaningful impact in people's lives every day.
- Qualifications: Resilience, adaptability, and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
We have an exciting opportunity for a Caseworker (known internally as an Integrated Support Service Worker) working for New Era Domestic abuse service, 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we’d love to hear from you…
What we offer
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role
This role is based in Stafford but will operate across Staffordshire and Stoke-on-Trent. Travel is expected; as is providing victim support in person, usually at VS offices or at community venues.
As an ISS you will be:
- the link worker between the behaviour change service and the victim service;
- ensuring risk information is shared appropriately and used to inform internal and external actions;
- communicating between the two services;
- exchanging referrals and information;
- contacting victims and liaising with them delivering support to victims during programme intervention and beyond, where necessary;
- holding a caseload and providing direct support to partners/ex partners in accordance with their wishes and needs;
- ensuring partner agencies are aware of the integrated service and have due regard to its purpose;
- delivering partner training and/or awareness sessions for enhancing relationships with partners and other stakeholders.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
Integrated Support Service Worker in Stafford employer: Victim Support
At Victim Support, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our inclusive work culture fosters resilience and adaptability, offering flexible working options, generous annual leave, and extensive career development opportunities. Located in Stafford, our Integrated Support Service Workers benefit from a supportive environment that prioritises employee wellbeing and provides unique advantages such as exclusive discounts and a commitment to diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Integrated Support Service Worker in Stafford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out as someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills and experiences effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Integrated Support Service Worker in Stafford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Integrated Support Service Worker role. Highlight your relevant experience and skills that align with the job description, especially your resilience and adaptability.
Showcase Your Passion:Let us see your enthusiasm for making a difference! Share specific examples of how you've contributed to change and improvement in previous roles or experiences, particularly in customer service and care.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, ensuring we can easily understand your qualifications and motivations for applying.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Victim Support.
How to prepare for a job interview at Victim Support
✨Know Your Role
Familiarise yourself with the responsibilities of an Integrated Support Service Worker. Understand how you will be the link between services and how to effectively communicate with victims and partner agencies. This knowledge will help you answer questions confidently and demonstrate your commitment to making a difference.
✨Showcase Your Resilience
Prepare examples that highlight your resilience and adaptability in challenging situations. Think about times when you've had to support someone in distress or navigate complex scenarios. Sharing these experiences will show that you can handle the demands of the role.
✨Emphasise Customer Care
Since the role focuses on customer service and care, be ready to discuss your approach to supporting individuals. Share specific instances where you’ve gone above and beyond to assist someone, showcasing your dedication to providing excellent support.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation. Inquire about the training and support available for new hires or how the team collaborates with partner agencies. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
