At a Glance
- Tasks: Lead a community outreach team supporting vulnerable witnesses through the justice process.
- Company: Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Flexible working, generous leave, birthday off, and career development opportunities.
- Other info: Part-time role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong people-management experience and excellent communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Victim Support is seeking a confident, organised, and relationship-driven Team Leader to lead our Witness Service outreach team working in the community. You will play a pivotal role in ensuring that vulnerable intimidated witnesses receive high-quality, timely, and compassionate support at every stage of the justice process. We are looking for someone who brings strong people-management experience, exceptional communication skills, and a commitment to building a supportive and high-performing team.
This role is part-time working 18.75 hours per week covering Staffordshire. Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best? If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.
What We Offer
- Flexible Working Options- including hybrid working where applicable
- Generous Annual Leave- 28 days plus Bank Holidays, with options to buy or sell leave
- Birthday Leave- an extra day off to celebrate your birthday
- Pension Plan- 5% employer contribution
- Enhanced Allowances- enhanced sick, maternity and paternity pay
- Exclusive Discounts- high street, holidays, gyms, entertainment, and more
- Financial Wellbeing Support- access to salary deducted finance and guidance
- Wellbeing Resources- employee assistance programme and wellbeing support
- EDI Networks- opportunities to engage in colleague groups promoting equity and inclusion
- Sustainable Travel Schemes- Cycle to Work and season ticket loans
- Career Development- comprehensive training and ongoing development opportunities
About the Role
As the Team Leader - Witness Service (outreach in the community), you will:
- Lead the delivery of the Witness Service within the community, ensuring a high-quality, safe, and consistent service for all witnesses.
- Line-manage volunteers, supporting recruitment, training, development, performance, and wellbeing.
- Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals.
- Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards.
- Manage rotas, resource planning, and service coverage across the area.
- Promote excellent communication across teams, facilitating team meetings and sharing learning.
- Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners.
- Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities.
- Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses.
This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team. You will have:
- A strong understanding of the criminal justice system and the impact of crime on victims and witnesses.
- Experience delivering services in demanding environments with a focus on customer experience and service excellence.
- Experience providing guidance, support, or crisis management to staff or service users.
- Strong communication, negotiation, and advisory skills, both written and verbal.
- The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
- Experience gathering, analysing, and reporting information from multiple sources.
- Sound IT skills, including the use of Microsoft Office and case management systems.
- Commitment to safeguarding, equality, diversity, and inclusive practice.
Additional Information
This role involves exposure to emotionally demanding situations and requires resilience and emotional maturity. Travel across the court cluster and wider area is required. Occasional evening or weekend work may be necessary to meet service needs. An enhanced DBS check will be required.
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Team Leader in Southampton employer: Victim Support
Victim Support is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its team members. With a strong commitment to employee development, we offer flexible working options, generous annual leave, and comprehensive training opportunities, ensuring that our staff can thrive both personally and professionally. Working in Staffordshire, you will be part of a passionate team that makes a meaningful impact on the lives of vulnerable witnesses, all while enjoying a culture that prioritises wellbeing and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the field, attend local events, and engage with professionals on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Victim Support and understanding their mission. Tailor your responses to show how your experience aligns with their values and the role of Team Leader.
✨Tip Number 3
Practice your communication skills! Role-play common interview questions with a friend or in front of a mirror. Being articulate and confident will help you stand out as a strong candidate.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Team Leader in Southampton
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for supporting victims and witnesses shine through. We want to see how much you care about making a difference in the community and how your values align with ours at Victim Support.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Use examples from your past roles that demonstrate your people-management abilities and communication skills, as these are key for the Team Leader position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that directly address the essential criteria. Avoid fluff and focus on what makes you the best fit for the role.
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Victim Support.
How to prepare for a job interview at Victim Support
✨Know Your Stuff
Make sure you have a solid understanding of the criminal justice system and how it impacts victims and witnesses. Brush up on relevant laws and procedures, as well as Victim Support's mission and values. This will show your commitment and help you answer questions confidently.
✨Showcase Your People Skills
As a Team Leader, you'll be managing volunteers and building relationships with stakeholders. Prepare examples of how you've successfully led teams or supported individuals in the past. Highlight your communication and negotiation skills to demonstrate your ability to foster a supportive environment.
✨Be Ready for Real Scenarios
Expect situational questions that assess your crisis management and problem-solving abilities. Think of specific instances where you've had to handle emotionally demanding situations. Be honest about the challenges you faced and how you overcame them, showcasing your resilience and emotional maturity.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how Victim Support measures success. This not only shows your interest but also helps you gauge if the organisation aligns with your values and career goals.
