At a Glance
- Tasks: Support witnesses in court, ensuring they receive timely and compassionate assistance.
- Company: Join Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Enjoy generous leave, birthday off, pension contributions, and exclusive discounts.
- Other info: Dynamic role with opportunities for career development and a commitment to diversity.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in challenging environments are essential.
Victim Support is seeking a committed and detail-focused Deputy Team Leader to help coordinate and maintain excellent support for witnesses within busy Court environments in Staffordshire. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey. This role is full-time working 18.75 hours per week covering North Staffordshire Justice Centre & Stoke Crown Court.
Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best? If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.
What We Offer
- Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave
- Birthday Leave - an extra day off to celebrate your birthday
- Pension Plan - 5% employer contribution
- Enhanced Allowances - enhanced sick, maternity and paternity pay
- Exclusive Discounts - high street, holidays, gyms, entertainment, and more
- Financial Wellbeing Support - access to salary deducted finance and guidance
- Wellbeing Resources - employee assistance programme and wellbeing support
- EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion
- Sustainable Travel Schemes - Cycle to Work and season ticket loans
- Career Development - comprehensive training and ongoing development opportunities
About the Role
As the Deputy Team Leader - Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court. You will:
- Support daily case allocations to ensure witnesses receive timely needs and risk assessments, support, and referrals.
- Conduct case management system audits, ensuring accuracy, compliance, and high-quality reporting.
- Collate and analyse performance data, contributing to KPI monitoring and quality assurance.
- Support rota planning to maintain appropriate resource coverage across the court cluster.
- Assist with volunteer accreditation, training, performance tracking, and continuous improvement.
- Input, update, and report on witness information, ensuring comprehensive assessments and referrals.
- Promote effective communication within the team, coordinating meetings and sharing learning.
- Build and maintain relationships with statutory, voluntary, and community partners.
- Deputise for the Team Leader when required, ensuring service standards and targets are met.
- Contribute to a trauma-informed, person-centred approach that prioritises dignity, safety, and inclusion.
This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.
You will have
- An understanding of the criminal justice system and the impact of crime on victims and witnesses.
- Experience working in challenging environments with a focus on customer experience and service excellence.
- Strong communication, negotiation, and advisory skills-both written and verbal.
- The ability to prioritise work with minimal supervision and manage conflicting demands.
- Experience processing, analysing, and reporting information from multiple sources.
- Competence in using IT systems including Microsoft Office and case management systems.
- A commitment to safeguarding, confidentiality, equality, diversity, and inclusion.
Additional Information
The role may involve exposure to emotionally demanding situations and requires resilience. Travel across the Court cluster may be required. Occasional evening or weekend work may be necessary. An Enhanced DBS check will be required.
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.
This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Deputy Team Leader- Witness Service in Shelton employer: Victim Support
Victim Support is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on professional development, generous benefits including 28 days of annual leave plus bank holidays, and a commitment to employee wellbeing, staff are empowered to thrive in their roles while making a meaningful impact in the lives of witnesses navigating the justice system. Located in Staffordshire, this role offers the unique opportunity to work collaboratively within a passionate team, ensuring that every witness feels informed and supported throughout their journey.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Team Leader- Witness Service in Shelton
✨Tip Number 1
Network like a pro! Reach out to people in the field, attend relevant events, and connect with professionals on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Tailor your responses to show how your skills align with their mission, especially in supporting victims and witnesses.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in high-pressure environments and your commitment to service excellence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Victim Support.
We think you need these skills to ace Deputy Team Leader- Witness Service in Shelton
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for supporting victims and witnesses shine through. We want to see how much you care about making a difference in the justice system!
Be Detail-Oriented:Since this role is all about attention to detail, make sure your application reflects that. Double-check for any typos or errors, and ensure your experience aligns with the job description.
Use Clear Examples:We love seeing real-life examples of your skills in action! Use specific situations from your past experiences to demonstrate how you've excelled in similar roles or environments.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Victim Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Deputy Team Leader role and its responsibilities. Familiarise yourself with the key tasks like case management, performance data analysis, and supporting volunteers. This will help you demonstrate your knowledge and show how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since strong communication is crucial in this role, prepare examples of how you've effectively communicated in past positions. Think about times when you’ve had to negotiate or advise others, especially in challenging situations. This will highlight your ability to support witnesses and work collaboratively with your team.
✨Demonstrate Your Organisational Skills
Being organised is key for a Deputy Team Leader. Bring examples of how you’ve managed competing demands or prioritised tasks in a busy environment. You could even mention specific tools or methods you use to stay on top of your workload, which will show that you can handle the fast-paced nature of the job.
✨Emphasise Your Commitment to Support
Victim Support is all about compassion and effective service delivery. Be ready to discuss your passion for helping victims and witnesses, and how you’ve contributed to a supportive environment in previous roles. Sharing personal anecdotes can really resonate with the interviewers and show that you’re a great fit for their team.
