At a Glance
- Tasks: Support the Ashraya Team with administrative tasks for male victims of domestic abuse.
- Company: Victim Support is a charity dedicated to helping those affected by crime across England and Wales.
- Benefits: Enjoy flexible working, 28 days leave, birthday off, discounts, and career development opportunities.
- Other info: We welcome diverse applicants and provide support for those with disabilities.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience in administration and customer service, with strong communication and IT skills required.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a detail‑focused, team‑oriented Administrator (internally known as a Service Delivery Assistant) to join our multi‑crime service. This is a part‑time role and we would be open to discuss working days and hours at interview. The role is fully office‑based contract.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Welcome Bonus: £500 on successful completion of probation period.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary‑deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Service Delivery Assistant, you will provide high quality administrative support to the service. You will act as a first point of contact for enquiries into the service and support the wider team with administrative duties. As a part of your role, you may be asked to attend offices around Hampshire & Isle of Wight to support the team with associated expenses paid.
Key Responsibilities
- Upload referrals to our computerised case management system, in accordance with our standards.
- Manage incoming and outgoing mail, telephone and general queries for the service.
- Collate and supply information and correspondence to internal and external contacts.
- Liaise with referring agencies to improve referral information and support referral pathways.
- Provide general admin support including data entry, minute taking, raising purchase orders and processing invoices.
About You
Ideally, you will need experience working within a client focused service and a good understanding and knowledge of office systems.
- Effective verbal and written communication and numerical skills.
- Experience working in an administrative setting role.
- Experience of providing administrative support to a team.
- Understanding and knowledge of the requirements relating to confidentiality and data protection.
- Understanding and knowledge of equal opportunities and diversity.
- Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
- Good IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
- Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
- Ability to work on own initiative and with minimal supervision to achieve deadlines.
- Strong record keeping skills with a focus on quality and accuracy.
- Driving Licence.
Please note that due to vetting requirements you will need to have lived in the UK for three years prior.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
Service Delivery Assistant employer: Victim Support
Join our dedicated team in Avon & Somerset, where we prioritise resilience and compassion in supporting victims of adolescent and child to parent violence. As an employer, we offer a supportive work culture that fosters personal and professional growth, alongside comprehensive training and development opportunities. With a focus on meaningful impact, you will find a rewarding environment that values your contributions and encourages collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of male victims of domestic abuse. Understanding their unique challenges will help you demonstrate your commitment to providing effective support during interviews.
✨Tip Number 2
Highlight any previous experience in administrative roles, especially in client-focused environments. Be ready to discuss how your skills can enhance the service delivery for the Ashraya Team.
✨Tip Number 3
Prepare examples of how you've successfully managed competing demands in a busy office setting. This will showcase your organisational skills and ability to prioritise tasks effectively.
✨Tip Number 4
Research Victim Support's values and mission. Being able to articulate how your personal values align with theirs will make a strong impression and show your genuine interest in the role.
We think you need these skills to ace Service Delivery Assistant
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Service Delivery Assistant position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous administrative roles or customer service experience. Use specific examples that demonstrate your ability to handle sensitive information and work effectively in a team.
Showcase Communication Skills:Since effective communication is key for this role, ensure your application reflects your verbal and written communication skills. Consider including examples of how you've successfully communicated with diverse audiences in past roles.
Demonstrate Adaptability:The job requires resilience and adaptability. In your application, provide examples of situations where you had to adapt to changing circumstances or manage competing demands effectively.
How to prepare for a job interview at Victim Support
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Service Delivery Assistant. Be prepared to discuss how your skills and experiences align with the specific duties mentioned, such as supporting the Domestic Abuse Service Manager and handling sensitive data.
✨Showcase Your Customer Service Skills
Since this role involves working closely with victims and various agencies, highlight your customer service experience. Prepare examples of how you've effectively communicated and supported clients in previous roles, demonstrating your ability to handle sensitive situations with care.
✨Demonstrate Organisational Skills
The job requires managing multiple tasks and prioritising workloads. Be ready to share examples of how you've successfully organised your work in past positions, especially when dealing with competing demands or tight deadlines.
✨Familiarise Yourself with Policies
Understanding safeguarding, confidentiality, and data protection is crucial for this role. Brush up on relevant policies and be prepared to discuss how you have adhered to these in your previous work, ensuring that you can maintain the integrity of sensitive information.
