At a Glance
- Tasks: Support the Ashraya Team with administrative tasks for male victims of domestic abuse.
- Company: Victim Support is a charity dedicated to helping those affected by crime across England and Wales.
- Benefits: Enjoy flexible working, 28 days leave, birthday off, discounts, and career development opportunities.
- Other info: We welcome diverse applicants and provide support for those with disabilities.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience in administration and customer service, with strong communication and IT skills required.
The predicted salary is between 24000 - 36000 £ per year.
We’re looking for a positive and dedicated Service Delivery Assistant to support our vital work tackling Violence Against Women and Girls (VAWG). If you are looking for an opportunity to make a difference to the lives of some of our most vulnerable residents, then this could be the role for you.
This is a fixed term contract until the 31st March 2027 with potential for extension, based on ongoing service needs.
You will be responsible for ensuring that safeguarding and risk issues are identified and effectively communicated to the correct Multi Agency Risk Assessment Conferences (MARAC).
What we offer
- Flexible Working Options: including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role
As a Service Delivery Assistant you will be supporting the DRIVE team by:
- Delivering a high quality and responsive administrative function that meets service delivery requirements.
- Providing a high‑quality and responsive administrative function.
- Monitoring the DRIVE inbox, accurately setting up and maintaining case records, and supporting effective case allocation.
The role is essential to ensuring the smooth day‑to‑day running of the service, maintaining data quality, and supporting practitioners to deliver timely and effective interventions.
You will need
- Experience working with local communities, statutory and voluntary sector organisations and an understanding of how agencies work to protect victims of violence and abuse.
- An understanding of relevant legislation, policy and procedure relating to domestic violence and abuse.
- To be proactive, self‑motivated, confident working independently and able to use your own initiative.
- Good IT skills, proficient in data management and Microsoft Office (Word, Excel, Outlook, SharePoint).
- Strong time management and organisational skills including the ability to meet tight deadlines.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
We’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
Service Delivery Assistant employer: Victim Support
Victim Support is an exceptional employer dedicated to making a meaningful impact in the lives of those affected by crime. With a strong focus on employee wellbeing, we offer flexible working options, generous leave policies, and comprehensive training opportunities, all within a supportive and inclusive work culture. Join us in London as a Service Delivery Assistant and be part of a team that values resilience, adaptability, and a commitment to customer care while contributing to vital change in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of male victims of domestic abuse. Understanding their unique challenges will help you demonstrate your commitment to providing effective support during interviews.
✨Tip Number 2
Highlight any previous experience in administrative roles, especially in client-focused environments. Be ready to discuss how your skills can enhance the service delivery for the Ashraya Team.
✨Tip Number 3
Prepare examples of how you've successfully managed competing demands in a busy office setting. This will showcase your organisational skills and ability to prioritise tasks effectively.
✨Tip Number 4
Research Victim Support's values and mission. Being able to articulate how your personal values align with theirs will make a strong impression and show your genuine interest in the role.
We think you need these skills to ace Service Delivery Assistant
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Service Delivery Assistant position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous administrative roles or customer service experience. Use specific examples that demonstrate your ability to handle sensitive information and work effectively in a team.
Showcase Communication Skills:Since effective communication is key for this role, ensure your application reflects your verbal and written communication skills. Consider including examples of how you've successfully communicated with diverse audiences in past roles.
Demonstrate Adaptability:The job requires resilience and adaptability. In your application, provide examples of situations where you had to adapt to changing circumstances or manage competing demands effectively.
How to prepare for a job interview at Victim Support
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Service Delivery Assistant. Be prepared to discuss how your skills and experiences align with the specific duties mentioned, such as supporting the Domestic Abuse Service Manager and handling sensitive data.
✨Showcase Your Customer Service Skills
Since this role involves working closely with victims and various agencies, highlight your customer service experience. Prepare examples of how you've effectively communicated and supported clients in previous roles, demonstrating your ability to handle sensitive situations with care.
✨Demonstrate Organisational Skills
The job requires managing multiple tasks and prioritising workloads. Be ready to share examples of how you've successfully organised your work in past positions, especially when dealing with competing demands or tight deadlines.
✨Familiarise Yourself with Policies
Understanding safeguarding, confidentiality, and data protection is crucial for this role. Brush up on relevant policies and be prepared to discuss how you have adhered to these in your previous work, ensuring that you can maintain the integrity of sensitive information.
