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- Tasks: Support the Ashraya Team with administrative tasks for male victims of domestic abuse.
- Company: Victim Support is a charity dedicated to helping those affected by crime across England and Wales.
- Benefits: Enjoy flexible working, 28 days leave, birthday off, discounts, and career development opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience in administration and customer service, with strong communication and IT skills required.
- Other info: We welcome diverse applicants and provide support for those with disabilities.
The predicted salary is between 24000 - 36000 £ per year.
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We have an exciting opportunity for an Administrator (known internally as a Service Delivery Assistant) to join the Ashraya Team supporting male victims in London, working 18.75 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability?
Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you…
Details:
- Location: Greater London, Victim Support, 3rd Floor, 5-7 Singer Street, London EC2A 4AP
- Part-time, 18.75 hours/week
- Office hours required on Wednesdays; actual hours flexible
- Salary: £12,285 per annum (FTE £24,570), London Weighting £1400 per annum (FTE £2800)
- Contract: Fixed Term until 31/03/2026
- DBS: Enhanced required
- Police vetting: Not required
- Closing date: 21/08/2025
What we offer:
We believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- Extra day off for your birthday; options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay, maternity & paternity payments
- Discounts on high street, retail, holidays, gym, entertainment & leisure
- Access to financial wellbeing hub & salary-deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & career development opportunities
About the role:
As a Service Delivery Assistant, you will be:
- Supporting the Domestic Abuse Service Manager to provide high-quality administrative support for the Ashraya male victims service
- Acting as the first point of contact for inquiries, supporting the team and service with administrative duties
- Managing external and internal communications, ensuring timely information sharing
- Liaising with referring agencies to improve referral processes
- Updating and maintaining databases, case management systems, and records
- Handling sensitive, confidential data securely
- Providing general office support such as photocopying, filing, data entry, ordering supplies, processing invoices, raising purchase orders, and minute-taking
You will need:
- Effective verbal/written communication and numerical skills
- Experience in administrative roles and handling diverse duties
- Experience in client-focused service settings
- Knowledge of safeguarding, confidentiality, and data protection policies
- Understanding of equal opportunities and diversity principles
- Proficiency with Microsoft Office and case management systems
- Excellent customer service skills, with sensitivity and clarity in communication
- Ability to work independently and prioritize tasks effectively
- Strong record-keeping skills with accuracy
- Flexible, team-oriented approach
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Service Delivery Assistant employer: Victim Support
Contact Detail:
Victim Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of male victims of domestic abuse. Understanding their unique challenges will help you demonstrate your commitment to providing effective support during interviews.
✨Tip Number 2
Highlight any previous experience in administrative roles, especially in client-focused environments. Be ready to discuss how your skills can enhance the service delivery for the Ashraya Team.
✨Tip Number 3
Prepare examples of how you've successfully managed competing demands in a busy office setting. This will showcase your organisational skills and ability to prioritise tasks effectively.
✨Tip Number 4
Research Victim Support's values and mission. Being able to articulate how your personal values align with theirs will make a strong impression and show your genuine interest in the role.
We think you need these skills to ace Service Delivery Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Delivery Assistant position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles or customer service experience. Use specific examples that demonstrate your ability to handle sensitive information and work effectively in a team.
Showcase Communication Skills: Since effective communication is key for this role, ensure your application reflects your verbal and written communication skills. Consider including examples of how you've successfully communicated with diverse audiences in past roles.
Demonstrate Adaptability: The job requires resilience and adaptability. In your application, provide examples of situations where you had to adapt to changing circumstances or manage competing demands effectively.
How to prepare for a job interview at Victim Support
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Service Delivery Assistant. Be prepared to discuss how your skills and experiences align with the specific duties mentioned, such as supporting the Domestic Abuse Service Manager and handling sensitive data.
✨Showcase Your Customer Service Skills
Since this role involves working closely with victims and various agencies, highlight your customer service experience. Prepare examples of how you've effectively communicated and supported clients in previous roles, demonstrating your ability to handle sensitive situations with care.
✨Demonstrate Organisational Skills
The job requires managing multiple tasks and prioritising workloads. Be ready to share examples of how you've successfully organised your work in past positions, especially when dealing with competing demands or tight deadlines.
✨Familiarise Yourself with Policies
Understanding safeguarding, confidentiality, and data protection is crucial for this role. Brush up on relevant policies and be prepared to discuss how you have adhered to these in your previous work, ensuring that you can maintain the integrity of sensitive information.
