Service Delivery Assistant

Service Delivery Assistant (5981) Southampton, England

Salary: GBP 9,360 per annum

What we offer:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays (pro rata)
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• Access to our financial wellbeing hub & salary deduction finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

Due to the requirements of the role, you will be required to work from the Southampton office for all shifts.

As a Triage & Early Interventions Officer Assistant, you will:

• Assist the caseworker in answering the telephone and contacting clients as required
• Update and maintain manual and computerized database and case management systems and records in accordance with the service\’s internal policies/procedures and organizational standards
• Assist the caseworker with navigation around the building, including greeting outside the entrance and escorting to desk
• Communicate with victims in written formats, including text, email, and letter under the guidance of the caseworker
• Assist with the care and support of the guide dog assigned to support the caseworker

You will need:

• Effective verbal/written communication and numerical skills
• Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases
• Excellent record keeping skills with a focus on quality and accuracy
• Experience of working in a client-focused service area or setting
• Understanding and knowledge of equal opportunities and diversity

Please see attached Job Description and Person Specification for further details. Note that you will be expected to match the TEIO holiday a minimum of 60% of the time.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people affected by crime across England and Wales. We work towards a world where victims have stronger rights, better support, and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision, Ambitions, and Values to make a difference for those who experience crime and traumatic events. Working for VS provides an opportunity to play a key role in a national charity delivering high-quality services and being a vital force for change.

Victim Support is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Background checks and Disclosure Barring Service checks may be required.

We strive to represent the diverse communities we serve and aim to create an environment where all staff and volunteers feel respected and heard. We particularly welcome applicants from Black, Asian, and minority ethnic communities, and are a Disability Confident Employer offering a Guaranteed Interview Scheme for disabled candidates meeting all essential criteria.

If you have a disability, learning difficulty such as dyslexia, or a medical condition affecting your performance during the selection process, we will make reasonable adjustments to support you.

How to apply:

To apply, please visit the Jobs page on our website and complete the application form demonstrating how you meet the essential criteria.

We look forward to hearing from you.

Note: We reserve the right to close this vacancy early if we receive enough suitable applications prior to the closing date.

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