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For Companies At a Glance
- Tasks: Provide essential admin support and improve services for victims of crime.
- Company: Join Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Flexible working, 28+ days leave, birthday off, and discounts on various services.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong customer service focus and adaptability required.
- Other info: Home-based role with opportunities for career growth and training.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity for 2 Service Delivery Assistants to join the West Mercia Multi‑Crime team, one working 30 hours and the other 22.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you…
What we offer
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role
These roles are home‑based but there may be a need to travel around the region on occasion.
As a Service Delivery Assistant you will:
- Provide high quality administrative support to the team and service.
- Update and maintain manual and computerised database and case management systems and records in accordance with the service’s internal policies/procedures and organisational standards.
- Manage general queries into the service.
- Collate and supply information and correspondence to internal and external contacts in accordance with required deadlines.
- Liaise with referring agencies to improve referral information and the general referral process for victims. May include following up to secure information included in incoming referrals.
- Provide general office administration support which could include photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings.
- Help to coordinate external communication, management of local social media accounts and preparation of materials to help promote the service.
About Us
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
Race at Work Commitment
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
Early Closure Notice
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
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Service Delivery Assistant employer: Victim Support
Contact Detail:
Victim Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Assistant
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Victim Support. A friendly chat can open doors and give you insights that might just land you that Service Delivery Assistant role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administrative support. We all know how important it is to show off your resilience and adaptability, so have some examples ready to share!
✨Tip Number 3
Don’t forget to research Victim Support’s values and mission. Showing that you align with their goals can really set you apart. Plus, it’ll help you answer questions more confidently during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can easily tailor your application to highlight how you meet the essential criteria for the Service Delivery Assistant position.
We think you need these skills to ace Service Delivery Assistant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference and supporting victims. Share personal experiences or motivations that connect you to our mission.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We’re looking for resilience, adaptability, and a strong focus on customer service, so be sure to showcase these qualities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Victim Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Delivery Assistant. Familiarise yourself with the key tasks mentioned in the job description, such as providing administrative support and managing queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role focuses heavily on customer service and care, prepare examples from your past experiences where you've excelled in these areas. Think about situations where you resolved issues or improved processes for clients. This will highlight your adaptability and resilience, which are crucial for the position.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the organisation's goals, and how they measure success. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
✨Practice Your Communication Skills
As a Service Delivery Assistant, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering potential questions.
