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- Tasks: Provide top-notch admin support and help improve services for victims of crime.
- Company: Join Victim Support, a charity making a real difference in people's lives.
- Benefits: Enjoy flexible working, 28+ days leave, discounts, and career development opportunities.
- Why this job: Be part of a mission-driven team that supports victims and influences change.
- Qualifications: Strong organisational skills and a passion for helping others.
- Other info: Diverse and inclusive workplace with excellent growth potential.
The predicted salary is between 30000 - 42000 £ per year.
What we offer:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our London office in Old Street (EC2A 4BQ).
As a Service Delivery Assistant you will:
- Provide high quality administrative support to the team and service.
- Update and maintain manual and computerised database and case management systems and records in accordance with the service\’s internal policies/procedures and organisational standards.
- Manage general queries into the service.
- Collate and supply information and correspondence to internal and external contacts in accordance with required deadlines.
- Liaise with referring agencies to improve referral information and the general referral process for victims. May include following up to secure information included in incoming referrals.
- Provide general office administration support which could include photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings.
- Help to coordinate external communication, management of local social media accounts and preparation of materials to help promote the service.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.
Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we\’ll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
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Service Delivery Assistant employer: Victim Support
Contact Detail:
Victim Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Assistant
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Victim Support. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Victim Support's mission and values, and think about how your skills as a Service Delivery Assistant can help them achieve their goals.
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. This will help you feel more confident and ready to tackle any tricky questions that come your way.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Victim Support.
We think you need these skills to ace Service Delivery Assistant
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, give the job description a good read. It’ll help you understand what we’re looking for in a Service Delivery Assistant and how you can tailor your application to match our needs.
Show Off Your Skills: Make sure to highlight your relevant skills and experiences in your application. We want to see how your background aligns with the role, so don’t hold back on showcasing your administrative support and communication skills!
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you’ll be done in no time!
How to prepare for a job interview at Victim Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Delivery Assistant. Familiarise yourself with the key tasks like managing queries, maintaining databases, and providing administrative support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As this role involves a lot of administrative tasks, be prepared to discuss your organisational skills. Bring examples of how you've managed multiple tasks or projects in the past. Highlight any experience with database management or office administration to demonstrate your capability.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, such as dealing with difficult queries or managing tight deadlines. Think of relevant examples from your past experiences that showcase your problem-solving skills and ability to work under pressure.
✨Emphasise Your Commitment to Diversity and Inclusion
Victim Support values diversity and inclusion, so be ready to discuss how you can contribute to this culture. Share any experiences you have working with diverse communities or how you’ve supported inclusivity in previous roles. This will resonate well with the organisation's mission and values.
