At a Glance
- Tasks: Support individuals affected by crime through effective communication and resilience.
- Company: Join Victim Support, a charity dedicated to helping those in need.
- Benefits: Flexible working, generous leave, birthday off, and exclusive discounts.
- Other info: Ongoing training and career development opportunities in a supportive team.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: Strong communication skills; experience helpful but not essential.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting new opportunity for a Triage & Early Interventions Officer to join the team in Thames Valley working 37.5 hours a week on a fixed term basis until 31st March 2027. This is a home based role; however it is a requirement of our contract that all applicants must reside within Oxfordshire, Berkshire or Buckinghamshire and there is a requirement for occasional travel throughout the whole Thames Valley area to attend Team Days and 121 Meetings.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you.
What we offer
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role
This role is based from home with a requirement for occasional travel to venues across the region to attend Team Days and other meetings as required. You will be working Monday to Friday between 9am and 5pm.
As a Triage & Early Intervention Officer, you will be:
- Talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience.
- Working within a small supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.
- Previous experience in a similar role would be helpful but is not essential as you will receive robust training prior to working directly with clients.
- You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
Please see attached Job Description and Person Specification for further details.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Triage and Early Interventions Officer in Reading employer: Victim Support
Victim Support is an exceptional employer, offering a supportive and flexible work environment for the Triage & Early Interventions Officer role. With generous annual leave, a strong focus on employee wellbeing, and opportunities for career development, we empower our staff to make a meaningful impact in the lives of those affected by crime. Our commitment to diversity and inclusion ensures that every team member feels valued and supported, making this a truly rewarding place to work in the Thames Valley area.
StudySmarter Expert Advice🤫
We think this is how you could land Triage and Early Interventions Officer in Reading
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Victim Support. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to trauma support and customer service. We want you to shine, so think about how your experiences align with the role!
✨Tip Number 3
Show your passion for making a difference! During interviews, share stories that highlight your resilience and adaptability. It’s all about connecting your personal journey to the mission of Victim Support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Victim Support.
We think you need these skills to ace Triage and Early Interventions Officer in Reading
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference and supporting those in need.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who take the time to connect their background to what we do at Victim Support.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Triage & Early Interventions Officer role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Victim Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Triage & Early Interventions Officer. Familiarise yourself with the key skills required, such as communication and resilience, and think about how your experiences align with these.
✨Showcase Your Empathy
This role involves supporting individuals who have experienced trauma. Be prepared to discuss how you've demonstrated empathy in past situations. Share specific examples that highlight your ability to connect with people from diverse backgrounds and provide support.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to handle difficult situations or make quick decisions. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the role and the organisation. Inquire about the training process, team dynamics, or how they measure success in this position. This demonstrates your enthusiasm and commitment.
