At a Glance
- Tasks: Support individuals affected by crime through assessments and tailored interventions.
- Company: Victim Support, a charity dedicated to helping those impacted by crime.
- Benefits: Flexible working, generous leave, birthday off, and exclusive discounts.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Compassionate, resilient, with strong communication skills and experience in support services.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a resilient and compassionate Triage and Early Intervention Officer who is motivated to make a real and lasting difference to the lives of people aged 16+ affected by crime. Working within an empowerment-focused, trauma-informed framework, you will assess support needs and risk, deliver tailored short-term interventions, and maintain clear, professional boundaries at all times.
This is a part-time, office-based role located at our Plymouth office, with occasional travel across Devon and Cornwall to meet service needs. The core hours of the service are Monday-Friday 9am-5pm. A range of working patterns may be considered, subject to the needs of the service, and will be discussed at interview stage.
What we offer
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Triage and Early Interventions Officer (TEIO), you will carry out comprehensive assessments of impact and risk to inform the development of individualised, structured support plans, delivered in line with VS's Service Model. You will also contribute to the delivery of the local helpline and undertake a range of administrative duties. These include processing invoices, supporting the management of social media channels, and completing health and safety checks. Full training will be provided.
Key Responsibilities:
- Act as the first point of contact for service users referred into the service, ensuring that comprehensive impact and risks assessments are completed.
- Carry a caseload of service users who require more immediate and short-term interventions, referring on those with more long-term needs either internally or externally.
- Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld.
- Empower service users to enable them to make informed choices about their future options.
- Maintain accurate and confidential case management records and contribute to monitoring information for the service.
About You
You will need:
- Understanding of the impact of crime on victims such as stalking, domestic abuse, sexual offences, hate crime and anti-social behaviour.
- Effective verbal and written communication skills.
- Experience of successfully delivering services and working directly within a statutory, voluntary or multi-agency setting(s).
- Ability to balance competing needs and priorities.
- Ability to work independently and as part of a team.
- Experience of building effective working relationships across internal and external stakeholders.
- Personal resilience to manage exposure to highly emotional or sensitive demands of the role.
- Ability to use generic IT applications competently.
- Administrative skills.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Helpline Advisor in Plymouth employer: Victim Support
Victim Support is an exceptional employer dedicated to making a meaningful impact in the lives of individuals affected by crime. Located in Plymouth, we offer a supportive and inclusive work culture that prioritises employee wellbeing, with flexible working options, generous annual leave, and comprehensive career development opportunities. Our commitment to diversity and empowerment ensures that every team member feels valued and has the chance to grow within a compassionate environment.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Advisor in Plymouth
✨Tip Number 1
Get to know the company! Research Victim Support and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills. As a Helpline Advisor, you'll need to convey empathy and clarity. Role-play with a friend or family member to get comfortable with discussing sensitive topics.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and the company culture, which can give you an edge in your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Victim Support.
We think you need these skills to ace Helpline Advisor in Plymouth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how motivated you are to make a difference in the lives of those affected by crime.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Use examples that align with the role of a Triage and Early Intervention Officer, showing us why you're the perfect fit.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read, so avoid jargon and focus on communicating your key points effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Victim Support.
How to prepare for a job interview at Victim Support
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Triage and Early Intervention Officer. Familiarise yourself with the impact of crime on victims and the specific support needs they may have. This will help you articulate how your skills align with the role.
✨Show Your Compassion
As this role requires resilience and compassion, be prepared to share examples from your past experiences where you've demonstrated these qualities. Think about situations where you've supported others through difficult times and how you maintained professional boundaries while doing so.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Practice responding to hypothetical scenarios related to crime victims, focusing on how you would assess their needs and provide appropriate support.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the organisation's approach to supporting victims and the team dynamics. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
