At a Glance
- Tasks: Support individuals affected by crime through assessments and tailored interventions.
- Company: Join Victim Support, a charity dedicated to helping those impacted by crime.
- Benefits: Flexible working, generous leave, birthday off, and exclusive discounts.
- Other info: Full training provided and opportunities for career progression.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Compassionate, resilient, with strong communication skills and experience in support services.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a resilient and compassionate Triage and Early Intervention Officer who is motivated to make a real and lasting difference to the lives of people aged 16+ affected by crime. Working within an empowerment-focused, trauma-informed framework, you will assess support needs and risk, deliver tailored short-term interventions, and maintain clear, professional boundaries at all times. This is a part-time, office-based role located at our Plymouth office, with occasional travel across Devon and Cornwall to meet service needs. The core hours of the service are Monday-Friday 9am-5pm. A range of working patterns may be considered, subject to the needs of the service, and will be discussed at interview stage.
What we offer
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Triage and Early Interventions Officer (TEIO), you will carry out comprehensive assessments of impact and risk to inform the development of individualised, structured support plans, delivered in line with VS's Service Model. You will also contribute to the delivery of the local helpline and undertake a range of administrative duties. These include processing invoices, supporting the management of social media channels, and completing health and safety checks. Full training will be provided.
Key Responsibilities:
- Act as the first point of contact for service users referred into the service, ensuring that comprehensive impact and risks assessments are completed.
- Carry a caseload of service users who require more immediate and short-term interventions, referring on those with more long-term needs either internally or externally.
- Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld.
- Empower service users to enable them to make informed choices about their future options.
- Maintain accurate and confidential case management records and contribute to monitoring information for the service.
About You
You will need:
- Understanding of the impact of crime on victims such as stalking, domestic abuse, sexual offences, hate crime and anti-social behaviour.
- Effective verbal and written communication skills.
- Experience of successfully delivering services and working directly within a statutory, voluntary or multi-agency setting(s).
- Ability to balance competing needs and priorities.
- Ability to work independently and as part of a team.
- Experience of building effective working relationships across internal and external stakeholders.
- Personal resilience to manage exposure to highly emotional or sensitive demands of the role.
- Ability to use generic IT applications competently.
- Administrative skills.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we are proud to celebrate diversity and create a workplace where everyone feels they belong. We are committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered started an application, then we will contact you to advise of the amended closing date wherever possible.
Customer Care and Performance Officer in Plymouth employer: Victim Support
Victim Support is an exceptional employer dedicated to making a meaningful impact in the lives of individuals affected by crime. With a strong commitment to employee wellbeing, we offer flexible working options, generous annual leave, and comprehensive career development opportunities, all within a supportive and inclusive work culture. Our Plymouth office fosters a collaborative environment where staff can thrive while contributing to vital community support services across Devon and Cornwall.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care and Performance Officer in Plymouth
✨Tip Number 1
Get to know the company! Research Victim Support and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills. As a Triage and Early Intervention Officer, you'll need to convey empathy and clarity. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and the company culture, which can be super helpful for your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Victim Support.
We think you need these skills to ace Customer Care and Performance Officer in Plymouth
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for helping others shine through. We want to see how motivated you are to make a difference in the lives of those affected by crime.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Use examples that align with the key responsibilities and requirements mentioned in the job description.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Victim Support.
How to prepare for a job interview at Victim Support
✨Understand the Role
Before your interview, take the time to thoroughly read the job description. Familiarise yourself with the key responsibilities and required skills for the Triage and Early Intervention Officer role. This will help you tailor your answers to demonstrate how your experience aligns with what they’re looking for.
✨Show Empathy and Resilience
Given the nature of the role, it’s crucial to convey your understanding of the impact of crime on victims. Prepare examples from your past experiences where you’ve shown compassion and resilience in challenging situations. This will highlight your suitability for a position that requires emotional intelligence.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, support structures, and training opportunities. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
✨Practice Your Communication Skills
Effective verbal and written communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to build confidence and receive feedback on your delivery.
