At a Glance
- Tasks: Lead a community outreach team supporting vulnerable witnesses through the justice process.
- Company: Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Flexible working, generous leave, birthday off, and career development opportunities.
- Other info: Join a diverse team committed to inclusivity and continuous improvement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in service delivery, strong communication, and a passion for supporting others.
The predicted salary is between 30000 - 40000 £ per year.
Victim Support is seeking a confident, organised, and relationship-driven Team Leader to lead our Witness Service outreach team working in the community. You will play a pivotal role in ensuring that vulnerable intimidated witnesses receive high-quality, timely, and compassionate support at every stage of the justice process.
We are looking for someone who brings strong people-management experience, exceptional communication skills, and a commitment to building a supportive and high-performing team. You'll lead volunteers, oversee daily case allocations, manage service delivery within the community, strengthen partnerships, and ensure our Witness Service meets contractual and quality standards.
This role is part-time working 18.75 hours per week covering Staffordshire. Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?
If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.
What We Offer
- Flexible Working Options - including hybrid working where applicable
- Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave
- Birthday Leave - an extra day off to celebrate your birthday
- Pension Plan - 5% employer contribution
- Enhanced Allowances - enhanced sick, maternity and paternity pay
- Exclusive Discounts - high street, holidays, gyms, entertainment, and more
- Financial Wellbeing Support - access to salary deducted finance and guidance
- Wellbeing Resources - employee assistance programme and wellbeing support
- EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion
- Sustainable Travel Schemes - Cycle to Work and season ticket loans
- Career Development - comprehensive training and ongoing development opportunities
About the Role
As the Team Leader - Witness Service (outreach in the community), you will:
- Lead the delivery of the Witness Service within the community, ensuring a high-quality, safe, and consistent service for all witnesses.
- Line-manage volunteers, supporting recruitment, training, development, performance, and wellbeing.
- Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals.
- Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards.
- Manage rotas, resource planning, and service coverage across the area.
- Promote excellent communication across teams, facilitating team meetings and sharing learning.
- Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners.
- Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities.
- Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses.
This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.
You will have:
- A strong understanding of the criminal justice system and the impact of crime on victims and witnesses.
- Experience delivering services in demanding environments with a focus on customer experience and service excellence.
- Experience providing guidance, support, or crisis management to staff or service users.
- Strong communication, negotiation, and advisory skills, both written and verbal.
- The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
- Experience gathering, analysing, and reporting information from multiple sources.
- Sound IT skills, including the use of Microsoft Office and case management systems.
- Commitment to safeguarding, equality, diversity, and inclusive practice.
Additional Information
This role involves exposure to emotionally demanding situations and requires resilience and emotional maturity. Travel across the court cluster and wider area is required. Occasional evening or weekend work may be necessary to meet service needs. An enhanced DBS check will be required.
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Witness Support Worker in Newcastle employer: Victim Support
Victim Support is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its employees. With a strong commitment to professional development, flexible working options, and a generous benefits package, including enhanced leave and wellbeing resources, we empower our team members to thrive while making a meaningful impact in the community. Join us in providing compassionate support to vulnerable witnesses and be part of a high-performing team that values diversity and promotes equity.
StudySmarter Expert Advice🤫
We think this is how you could land Witness Support Worker in Newcastle
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Victim Support. Attend events or join online groups where you can meet potential colleagues and learn more about the role.
✨Tip Number 2
Prepare for interviews by practising common questions related to witness support. Think about your experiences and how they relate to the skills needed for this role. We want to hear your stories!
✨Tip Number 3
Show your passion for supporting victims and witnesses. During interviews, share why this work matters to you and how you can contribute to a high-performing team at Victim Support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to support those in need.
We think you need these skills to ace Witness Support Worker in Newcastle
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for supporting victims and witnesses shine through. We want to see how much you care about making a difference in the justice system!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Use examples that align with the job description, especially around communication and people management, so we can see you're the perfect fit!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you stand out as a candidate.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Victim Support
✨Know Your Stuff
Make sure you have a solid understanding of the criminal justice system and the role of a Witness Support Worker. Brush up on how the justice process works and be ready to discuss how you can support vulnerable witnesses effectively.
✨Showcase Your People Skills
As a Team Leader, your ability to manage and motivate volunteers is key. Prepare examples of how you've successfully led teams in the past, focusing on communication and relationship-building. Highlight any experience you have in training or supporting others.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to talk about how you manage competing demands and ensure service delivery. You might want to share specific strategies or tools you use to stay organised and efficient.
✨Emphasise Your Commitment to Inclusivity
Victim Support values diversity and inclusion. Be prepared to discuss how you foster an inclusive environment and support individuals from diverse backgrounds. Share any relevant experiences that demonstrate your commitment to equality and safeguarding.
