At a Glance
- Tasks: Support victims by assessing needs and connecting them with essential services.
- Company: Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Flexible working, 28 days leave plus Bank Holidays, and an extra day off for your birthday.
- Other info: Join a diverse team committed to inclusivity and making a positive impact.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Resilience, adaptability, and a focus on customer service; Welsh language skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a Triage improvement for those who need it. Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you.
What we offer:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
As an Early Intervention Officer you will:
- Contact victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs as appropriate.
- Refer victims to partner agencies and contact approved suppliers to deliver services to victims.
- Make direct referrals to appropriate colleagues and allocate Victim Support workers for further support.
- Identify and manage the victims' immediate service needs and contribute towards risk assessment processes whilst following agreed safe contact processes and securely recording contacts.
- Build trust and confidence with victims who will be vulnerable and have complex needs.
Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we are proud to celebrate diversity and create a workplace where everyone feels they belong. We are committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered or started an application, then we will contact you to advise of the amended closing date wherever possible.
Legal Officer - Legal Services employer: Victim Support
Victim Support is an exceptional employer that prioritises the well-being and development of its staff while making a meaningful impact in the community. With flexible working options, generous leave entitlements, and a commitment to diversity and inclusion, employees are empowered to thrive in a supportive environment. The organisation's focus on professional growth and its dedication to safeguarding vulnerable individuals make it a rewarding place to work for those seeking a fulfilling career in legal services.
StudySmarter Expert Advice🤫
We think this is how you could land Legal Officer - Legal Services
✨Tip Number 1
Network like a pro! Reach out to people in the legal field, especially those connected to Victim Support. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and resilience. We all know how important it is to show you can handle tough situations with care and professionalism.
✨Tip Number 3
Show your passion for helping others! When you get the chance to speak about your experiences, highlight any relevant work or volunteer roles where you've supported vulnerable individuals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Victim Support team.
We think you need these skills to ace Legal Officer - Legal Services
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Legal Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Resilience:Since resilience and adaptability are key traits for this role, share specific examples in your application that demonstrate how you've successfully navigated challenges in the past. We want to see how you handle tough situations!
Focus on Customer Service:As this role involves working closely with victims, emphasise your customer service skills. Share experiences where you've gone above and beyond to support others, as this will resonate with our mission at Victim Support.
Apply Through Our Website:Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, it shows you're serious about joining our team and making a difference.
How to prepare for a job interview at Victim Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Legal Officer at Victim Support. Familiarise yourself with their mission and values, especially how they support victims of crime. This will help you tailor your answers to show that you're not just a good fit for the role, but also for the organisation.
✨Showcase Your Resilience
Given the nature of the role, it's crucial to demonstrate your resilience and adaptability. Prepare examples from your past experiences where you've successfully navigated challenging situations, particularly in customer service or care settings. This will highlight your ability to handle complex needs and build trust with vulnerable individuals.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s important to show that you can communicate effectively, especially since the role involves direct contact with victims who may be in distress.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the team, the challenges they face, and how success is measured in this role. This not only shows your interest but also helps you gauge if the organisation aligns with your values and career goals.
