At a Glance
- Tasks: Lead a team to provide vital support for witnesses in the court environment.
- Company: Join Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Enjoy generous leave, birthday off, pension contributions, and exclusive discounts.
- Other info: Dynamic role with opportunities for career development and a supportive work culture.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in service delivery and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Medway Magistrates Court. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey. This role provides maternity cover for up to 9 months working 30 hours per week and is based at Medway Magistrates Court.
Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best? If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.
What We Offer
- Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave
- Birthday Leave - an extra day off to celebrate your birthday
- Pension Plan - 5% employer contribution
- Enhanced Allowances - enhanced sick, maternity and paternity pay
- Exclusive Discounts - high street, holidays, gyms, entertainment, and more
- Financial Wellbeing Support - access to salary deducted finance and guidance
- Wellbeing Resources - employee assistance programme and wellbeing support
- EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion
- Sustainable Travel Schemes - Cycle to Work and season ticket loans
- Career Development - comprehensive training and ongoing development opportunities
About the Role
As the Team Leader - Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court. You will:
- Lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses.
- Line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing.
- Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals.
- Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards.
- Manage rotas, resource planning, and service coverage across the court cluster.
- Promote excellent communication across teams, facilitating team meetings and sharing learning.
- Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners.
- Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities.
- Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses.
This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.
You will have:
- A strong understanding of the criminal justice system and the impact of crime on victims and witnesses.
- Experience delivering services in demanding environments with a focus on customer experience and service excellence.
- Experience providing guidance, support, or crisis management to staff or service users.
- Good communication, negotiation, and advisory skills, both written and verbal.
- The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
- Experience gathering, analysing, and reporting information from multiple sources.
- Sound IT skills, including the use of Microsoft Office and case management systems.
- Commitment to safeguarding, equality, diversity, and inclusive practice.
Additional Information
The role may involve exposure to emotionally demanding situations and requires resilience. Travel across the Court cluster may be required. Occasional evening or weekend work may be necessary. An Enhanced DBS check will be required.
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.
This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we are proud to celebrate diversity and create a workplace where everyone feels they belong. We are committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered started an application, then we will contact you to advise of the amended closing date wherever possible.
Training & Development Leader in Kent employer: Victim Support
Victim Support is an exceptional employer dedicated to fostering a supportive and inclusive work environment, particularly for those passionate about aiding victims and witnesses in the justice system. With generous benefits such as 28 days of annual leave, enhanced allowances, and comprehensive career development opportunities, employees are empowered to thrive both personally and professionally. Located at Medway Magistrates Court, this role offers a unique chance to make a meaningful impact while working collaboratively in a fast-paced setting that values compassion and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Training & Development Leader in Kent
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Victim Support. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to the role. Think about how your experience aligns with supporting victims and witnesses, and be ready to share specific examples.
✨Tip Number 3
Show your passion! When you get the chance to speak, let your enthusiasm for helping others shine through. Victim Support is all about compassion, so make sure they see that in you.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Training & Development Leader in Kent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Team Leader. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Passion:Let us know why you're passionate about supporting victims and witnesses. Share any relevant experiences or motivations that drive you to work in this field, as it’ll help us see your commitment to the cause.
Be Clear and Concise:When filling out the application form, keep your answers clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can easily track your application status there.
How to prepare for a job interview at Victim Support
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the criminal justice system and the role of the Witness Service. Familiarise yourself with Victim Support's mission and values, as well as the specific responsibilities of the Team Leader position. This will show your genuine interest and commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing volunteers. Think about times when you've successfully supported others, handled crises, or improved service delivery. Be ready to discuss how you can foster an inclusive and trauma-informed environment for witnesses.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, demonstrating your ability to negotiate and advise effectively.
✨Be Ready for Real Scenarios
Expect situational questions that assess your problem-solving abilities in emotionally demanding situations. Prepare to discuss how you would handle specific challenges related to supporting witnesses in court. This will help demonstrate your resilience and ability to manage competing demands.
