At a Glance
- Tasks: Lead a team to provide vital support for witnesses in the court environment.
- Company: Join Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Enjoy generous leave, birthday off, pension contributions, and exclusive discounts.
- Other info: Dynamic role with opportunities for career development and a supportive work culture.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in service delivery and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Medway Magistrates Court. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey. This role provides maternity cover for up to 9 months working 30 hours per week and is based at Medway Magistrates Court.
Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best? If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.
What We Offer
- Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave
- Birthday Leave - an extra day off to celebrate your birthday
- Pension Plan - 5% employer contribution
- Enhanced Allowances - enhanced sick, maternity and paternity pay
- Exclusive Discounts - high street, holidays, gyms, entertainment, and more
- Financial Wellbeing Support - access to salary deducted finance and guidance
- Wellbeing Resources - employee assistance programme and wellbeing support
- EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion
- Sustainable Travel Schemes - Cycle to Work and season ticket loans
- Career Development - comprehensive training and ongoing development opportunities
About the Role
As the Team Leader - Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court. You will:
- Lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses.
- Line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing.
- Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals.
- Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards.
- Manage rotas, resource planning, and service coverage across the court cluster.
- Promote excellent communication across teams, facilitating team meetings and sharing learning.
- Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners.
- Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities.
- Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses.
This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.
You will have:
- A strong understanding of the criminal justice system and the impact of crime on victims and witnesses.
- Experience delivering services in demanding environments with a focus on customer experience and service excellence.
- Experience providing guidance, support, or crisis management to staff or service users.
- Good communication, negotiation, and advisory skills, both written and verbal.
- The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
- Experience gathering, analysing, and reporting information from multiple sources.
- Sound IT skills, including the use of Microsoft Office and case management systems.
- Commitment to safeguarding, equality, diversity, and inclusive practice.
Additional Information
The role may involve exposure to emotionally demanding situations and requires resilience. Travel across the Court cluster may be required. Occasional evening or weekend work may be necessary. An Enhanced DBS check will be required.
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.
This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we are proud to celebrate diversity and create a workplace where everyone feels they belong. We are committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered started an application, then we will contact you to advise of the amended closing date wherever possible.
Training and Development Leader in Kent employer: Victim Support
Victim Support is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its employees. With a strong commitment to professional development, generous benefits including 28 days of annual leave plus bank holidays, and a focus on employee wellbeing, we empower our team to thrive while making a meaningful impact in the lives of witnesses navigating the justice system. Located at Medway Magistrates Court, this role offers the unique opportunity to lead a compassionate team in a fast-paced setting, ensuring that every witness receives the support they need during their journey.
StudySmarter Expert Advice🤫
We think this is how you could land Training and Development Leader in Kent
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Victim Support. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching common questions and practicing your answers. Think about how your experience aligns with the role of Team Leader and be ready to share specific examples.
✨Tip Number 3
Show your passion for supporting victims and witnesses during the interview. Share stories that highlight your commitment and understanding of the justice system – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Training and Development Leader in Kent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Team Leader. Use keywords from the job description to show that you understand what we're looking for.
Show Your Passion:Let us see your enthusiasm for supporting victims and witnesses! Share any relevant experiences or motivations that drive you to work in this field, as it’ll help us connect with your application.
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Victim Support
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the criminal justice system and how it impacts victims and witnesses. Brush up on Victim Support's mission and values, as well as the specific responsibilities of the Team Leader role. This will show your genuine interest and commitment to the position.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams, especially in demanding environments. Think about times when you've successfully managed staff or volunteers, and be ready to discuss how you fostered a supportive and high-performing team culture.
✨Communicate Clearly
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would promote excellent communication across teams and with local stakeholders, as this is crucial for delivering a high-quality service.
✨Demonstrate Your Resilience
Given the emotionally demanding nature of the role, it's important to convey your resilience. Share experiences where you've handled challenging situations effectively, and explain how you maintain your wellbeing while supporting others. This will reassure the interviewers of your capability to thrive in a fast-paced environment.
