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- Tasks: Lead a team to provide vital support for witnesses in the court environment.
- Company: Join Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Enjoy generous leave, birthday off, pension contributions, and exclusive discounts.
- Other info: Dynamic role with opportunities for career development and a supportive work culture.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in service delivery and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Medway Magistrates Court. You will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey. This role provides maternity cover for up to 9 months working 30 hours per week and is based at Medway Magistrates Court.
Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best? If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.
What We Offer
- Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave
- Birthday Leave - an extra day off to celebrate your birthday
- Pension Plan - 5% employer contribution
- Enhanced Allowances - enhanced sick, maternity and paternity pay
- Exclusive Discounts - high street, holidays, gyms, entertainment, and more
- Financial Wellbeing Support - access to salary deducted finance and guidance
- Wellbeing Resources - employee assistance programme and wellbeing support
- EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion
- Sustainable Travel Schemes - Cycle to Work and season ticket loans
- Career Development - comprehensive training and ongoing development opportunities
About the Role
As the Team Leader - Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court. You will:
- Lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses.
- Line-manage Deputy Team Leaders and volunteers, supporting recruitment, training, development, performance, and wellbeing.
- Oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals.
- Ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards.
- Manage rotas, resource planning, and service coverage across the court cluster.
- Promote excellent communication across teams, facilitating team meetings and sharing learning.
- Build and maintain effective relationships with local stakeholders, including statutory and voluntary partners.
- Foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities.
- Provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses.
This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.
You will have:
- A strong understanding of the criminal justice system and the impact of crime on victims and witnesses.
- Experience delivering services in demanding environments with a focus on customer experience and service excellence.
- Experience providing guidance, support, or crisis management to staff or service users.
- Good communication, negotiation, and advisory skills, both written and verbal.
- The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
- Experience gathering, analysing, and reporting information from multiple sources.
- Sound IT skills, including the use of Microsoft Office and case management systems.
- Commitment to safeguarding, equality, diversity, and inclusive practice.
Additional Information
The role may involve exposure to emotionally demanding situations and requires resilience. Travel across the Court cluster may be required. Occasional evening or weekend work may be necessary. An Enhanced DBS check will be required.
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.
This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service - so every witness feels informed, supported and more confident in court.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Locations
Team Leader in Kent, Rochester employer: Victim Support
Contact Detail:
Victim Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Kent, Rochester
✨Tip Number 1
Network like a pro! Reach out to your connections in the justice sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching Victim Support and understanding their mission. Tailor your responses to show how your skills align with their values, especially around supporting victims and witnesses. We want to see your passion shine through!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you articulate your experiences and demonstrate your leadership skills effectively, especially in high-pressure situations like court environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Victim Support and making a difference in the lives of witnesses.
We think you need these skills to ace Team Leader in Kent, Rochester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for supporting victims and witnesses shine through. We want to see how much you care about making a difference in the justice system!
Be Detail-Oriented: Since this role is all about maintaining high standards, make sure your application is free from typos and errors. We appreciate attention to detail, so double-check everything before hitting send!
Tailor Your Application: Don’t just send a generic application! Make sure to highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for.
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on showcasing your amazing self!
How to prepare for a job interview at Victim Support
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Leader at Victim Support. Familiarise yourself with the key tasks like managing volunteers, overseeing case allocations, and ensuring high-quality service delivery. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Communication Skills
As a Team Leader, strong communication is crucial. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. Think about times when you’ve had to negotiate or provide guidance, as these experiences will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational abilities. Be ready to discuss how you manage competing demands and maintain methodical working practices. You could even share specific tools or methods you use to stay organised, which will show that you're proactive and detail-oriented.
✨Emphasise Your Commitment to Inclusivity
Victim Support values diversity and inclusivity. Prepare to talk about your understanding of these principles and how you've applied them in previous roles. Share any experiences where you’ve fostered an inclusive environment or supported individuals from diverse backgrounds, as this aligns perfectly with their mission.