At a Glance
- Tasks: Support and improve technology services that make a real difference in people's lives.
- Company: Join Victim Support, a charity dedicated to helping others with a diverse and inclusive culture.
- Benefits: Enjoy flexible working, generous leave, and exclusive discounts on various services.
- Other info: Remote role with occasional travel and excellent career development opportunities.
- Why this job: Make an impact while developing your IT skills in a supportive environment.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of Microsoft technologies.
The predicted salary is between 30000 - 40000 £ per year.
Victim Support is looking for a skilled and motivated IT Infrastructure & Field Support Engineer to help deliver secure, reliable, and efficient technology services across our organisation. This is a varied and hands‑on role, combining infrastructure support, field‑based work, and involvement in technology projects that directly support services making a real difference to people’s lives.
What we offer:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary‑deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role:
This role is remote (home based) but requires occasional travel across England and Wales, along with some out‑of‑hours work where necessary to support critical systems. The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving Victim Support’s technology infrastructure to ensure secure, reliable and efficient services across the organisation.
As an IT Infrastructure & Field Support Engineer you will be responsible for:
- Providing technical support for systems and infrastructure.
- Contributing to the design and delivery of cost‑effective solutions.
- Helping to maintain strong standards of security, resilience and service continuity.
You will work within an ITIL‑aligned framework, collaborating closely with colleagues across Technology and with third‑party suppliers to support service delivery, operational performance and the evolving needs of the charity.
Requirements:
- Experience in a Service Desk or infrastructure support role.
- Strong troubleshooting skills.
- A structured, organised approach to managing workload.
- Knowledge of Microsoft technologies.
- Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure.
- Strong communication skills and the ability to support a wide range of users and stakeholders.
You will be required to join the on‑call rota following successful completion of their probation period. Appointment to this role is subject to successful Non‑Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting.
Equal Opportunity:
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black, Asian and other minoritised communities.
IT Infrastructure & Field Support Engineer employer: Victim Support
Victim Support is an exceptional employer that prioritises the well-being and professional growth of its employees. With flexible working options, generous annual leave, and a strong commitment to diversity and inclusion, we create a supportive environment where you can thrive. Join us in making a meaningful impact while enjoying career development opportunities and exclusive employee benefits.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure & Field Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Victim Support values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Victim Support might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Victim Support!
✨Direct Apply to Victim Support
Let's not forget to apply directly through the Victim Support website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Infrastructure & Field Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Victim Support.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Victim Support. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Victim Support
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
