At a Glance
- Tasks: Lead strategic improvements in domestic abuse services across London for better safeguarding outcomes.
- Company: Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Hybrid work model, commitment to diversity, and opportunities for professional growth.
- Other info: Join a diverse team committed to equity and cultural competence.
- Why this job: Make a real difference in the lives of victims and survivors while leading impactful change.
- Qualifications: Experience in domestic abuse systems and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for a strategic, values‑driven and analytical Systems Improvement & Learning Lead to strengthen the effectiveness, consistency and impact of domestic abuse services across London, ensuring meaningful safeguarding outcomes for victims and survivors. This role is full‑time and hybrid, with a minimum of one day per week in the office and occasional travel across London to engage with partners and services.
As a Systems Improvement & Learning Lead, you will be a senior leader within our Pan London Domestic Abuse Service, sitting on the Domestic Abuse Leadership Team and reporting to the Head of Service. You will lead system improvement, learning and operational excellence across our London services, with a specific focus on MARAC practice and impact, high‑risk harm and homicide prevention, learning from Domestic Abuse Related Death Reviews (DARDRs), and equity, access and cultural competence. This role combines strategic challenge with operational leadership. It requires credibility with frontline practitioners, confidence with senior leaders, and persistence where systems resist change.
Key Responsibilities
- Act as a senior point of contact for statutory and voluntary sector partners, providing constructive challenge and system leadership on safeguarding priorities.
- Lead pan‑London continuous improvement activity, using data, frontline insight and review learning to drive consistency, quality and impact across services.
- Use system data, frontline insight and survivor narratives to identify risk, challenge ineffective practice and improve outcomes.
- Act as a credible senior partner to statutory and voluntary agencies, providing constructive challenge on safeguarding effectiveness.
- Analyse MARAC practice across London, identifying variation in thresholds, models, decision‑making and follow‑up, to drive meaningful improvement.
- Ensure MARAC participation is risk‑focused and proportionate, promoting effective multi‑agency safeguarding action beyond formal meetings.
- Provide operational leadership and line management, ensuring high standards of safeguarding, supervision, wellbeing and professional accountability.
- Champion equity, access and culturally competent practice, addressing systemic barriers to safety.
About You
Ideally, you will be an experienced system leader with a strong operational background in domestic abuse and safeguarding. You will bring credibility, analytical rigour and the confidence to challenge established practice constructively, while maintaining effective partnerships across complex, multi‑agency environments. You will be motivated by learning, improvement and equity, with a strong commitment to trauma‑informed, culturally competent and survivor‑centred practice. This is not a coordination, compliance or meeting‑management role — it is a role for someone prepared to lead change where it matters most.
You Will Need
- Proven leadership and relationship‑management experience, including delivering through multi‑site teams and complex partnerships.
- Strong operational understanding of domestic abuse, safeguarding and homicide‑prevention systems, including MARAC, DARDRs and the role of IDVAs.
- Demonstrable ability to analyse complex qualitative and quantitative data to identify systemic risk, learning and missed prevention opportunities.
- Experience translating learning from serious harm or death reviews into credible, practical service improvement.
- Professional confidence and credibility to challenge entrenched practice while maintaining effective working relationships.
- A survivor‑centred, trauma‑informed approach with a strong commitment to equity, access and cultural competence.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
Hybrid London: Strategic Systems Improvement & Learning Lead employer: Victim Support
Victim Support is an exceptional employer, dedicated to fostering a diverse and inclusive work environment where every employee feels valued and empowered. With a strong commitment to professional growth, we offer opportunities for continuous learning and development, particularly in the vital area of domestic abuse services across London. Our hybrid working model promotes flexibility while ensuring meaningful engagement with partners and communities, making it a rewarding place to contribute to impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid London: Strategic Systems Improvement & Learning Lead
✨Tip Number 1
Network like a pro! Reach out to people in the domestic abuse and safeguarding sectors. Attend events, join online forums, and connect with professionals on LinkedIn. The more connections we make, the better our chances of landing that dream role.
✨Tip Number 2
Prepare for those interviews! Research the organisation and its values, especially around equity and cultural competence. We want to show that we’re not just a good fit for the role, but also for the team and the mission.
✨Tip Number 3
Showcase your experience with data and analysis. Be ready to discuss how you’ve used insights to drive improvements in past roles. We need to demonstrate our analytical skills and how they can benefit the organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows we’re serious about joining the team and contributing to meaningful change in domestic abuse services.
We think you need these skills to ace Hybrid London: Strategic Systems Improvement & Learning Lead
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the role! Share why you're excited about improving domestic abuse services and how your values align with ours. A personal touch can really make your application stand out.
Be Specific:When detailing your experience, be specific about your achievements and how they relate to the key responsibilities of the role. Use examples that highlight your analytical skills and operational leadership in similar contexts.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your experience with MARAC practices and your understanding of safeguarding systems. This shows us you’ve done your homework and are genuinely interested.
Check Your Details:Before hitting submit, double-check your application for any typos or errors. A polished application reflects your attention to detail and professionalism, which is crucial for a senior role like this one.
How to prepare for a job interview at Victim Support
✨Know Your Stuff
Make sure you have a solid understanding of domestic abuse systems, particularly MARAC and DARDRs. Brush up on the latest practices and challenges in safeguarding to show that you're not just familiar with the theory but also the practical implications.
✨Show Your Analytical Skills
Be prepared to discuss how you've used data to drive improvements in past roles. Think of specific examples where your analytical skills led to meaningful changes, especially in multi-agency environments. This will demonstrate your ability to identify risks and improve outcomes.
✨Demonstrate Leadership Experience
Highlight your leadership experience, especially in complex partnerships. Share stories that showcase your ability to challenge established practices while maintaining strong relationships. This is key for a role that requires credibility with both frontline practitioners and senior leaders.
✨Emphasise Your Commitment to Equity
Talk about your dedication to culturally competent and survivor-centred practices. Be ready to discuss how you've addressed systemic barriers in your previous roles. This will resonate well with the values-driven approach that the organisation is looking for.
