At a Glance
- Tasks: Lead and innovate services for victims of crime across Humberside.
- Company: Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Flexible working, generous leave, birthday off, and exclusive discounts.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in team management and understanding of the criminal justice system.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dedicated, passionate and innovative manager to lead our Humberside services. You will oversee services across Humberside. You will be a manager with experience of leading teams, developing services and innovating to increase and improve service provision. This is a full time hybrid role with an office base in Hull and the expectation to travel across Humberside as part of the role. There may also be an occasional requirement to travel within Yorkshire and the Humber and occasional wider travel to attend events or other offices.
What we offer
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As an Operations Manager you will oversee the successful running of the Humberside contract ensuring that we are meeting our contractual requirements and continually improving.
Key Responsibilities include:
- Ensuring the delivery of excellent services for victims of crime promoting a clear person centred and trauma informed approach.
- Ensuring compliance against key performance indicators, contractual and internal requirements.
- Responsibility for the line management of team members including recruitment, training and development, supervision and support.
- Work collaboratively with internal stakeholders across Victim Support.
- Undertake data analysis, service audit and report presentation to improve service and showcase best practice.
- Attend regular contract monitoring meetings and represent the service at external events.
- Ensure compliance with policy, procedure and legislation including in relation to data, safeguarding and confidentiality.
- Support the Area Manager to identify development opportunities and innovate within the service.
About You:
Ideally, you will have experience of managing teams, have an understanding of the criminal justice system and of working within the voluntary sector. You will be a compassionate individual with a passion for developing service for victims of crime. You will be able to motivate and manage teams and have an innovative outlook towards development.
You will need:
- Experience and knowledge of voluntary and statutory agencies, particularly in the criminal justice, health and social care sector.
- Successfully managed diverse teams, utilising different working methods to achieve high performance.
- Experience of leadership and management and implementation of change management processes.
- Ability to effectively manage demanding and competing work priorities, achieving successful results across team and service.
- Ability to work effectively and collaboratively with partner agencies and stakeholders to improve service.
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Operations Manager in Hull employer: Victim Support
Victim Support is an exceptional employer that prioritises the well-being and development of its staff, offering a competitive rewards package including flexible working options, generous annual leave, and comprehensive career development opportunities. With a strong commitment to diversity and inclusion, employees are encouraged to thrive in a supportive environment while making a meaningful impact on the lives of victims of crime across Humberside.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Hull
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Victim Support. A friendly chat can open doors and give you insights that might just land you that Operations Manager role.
✨Tip Number 2
Prepare for the interview by researching Victim Support's values and recent projects. Show us how your experience aligns with our mission to support victims of crime. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've led teams or innovated services. We want to hear how you’ve made a difference in your previous roles—this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at Victim Support.
We think you need these skills to ace Operations Manager in Hull
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting victims of crime shine through. We want to see your dedication and how your values align with ours at Victim Support.
Tailor Your Experience:Make sure to highlight your relevant experience in managing teams and developing services. We’re looking for someone who can innovate and improve service provision, so be specific about your achievements!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Victim Support
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Victim Support's mission and values. Familiarise yourself with their services, especially those related to victims of crime. This will help you demonstrate your passion for the role and how your experience aligns with their goals.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to highlight your experience in managing diverse teams. Prepare specific examples of how you've motivated and developed team members in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think about scenarios where you've had to innovate or improve service provision. Be prepared to discuss how you would approach similar challenges at Victim Support.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. This shows your genuine interest in the role and the organisation. You might ask about their current initiatives in Humberside or how they measure success in their services. It’s a great way to engage with the interviewers!
