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- Tasks: Lead a team to support victims of crime and ensure quality service delivery.
- Company: Victim Support is a charity dedicated to helping those affected by crime across England and Wales.
- Benefits: Enjoy flexible working, 28+ days leave, discounts, and ongoing training opportunities.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills, team management experience, and the ability to handle distressing situations.
- Other info: We value diversity and welcome applicants from all backgrounds, including those with disabilities.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for a Senior Helpline Advisor (internally known as a Senior Triage & Early Interventions Office) to join the Affected By Crime team in Humberside, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we\’d love to hear from you
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
As a Senior Triage and Early Interventions Officer (TEIO) you will:
- Line manage a team of TEIOs
- Allocate work to the team
- Provide early intervention support and work with those affected by crime
- Ensure quality of service by monitoring and sampling work
- Work with other managers to develop, enhance and coordinate the Hub
You will need:
- Good organisational & people and communication skills
- Experience of managing others & an understanding of managing a team in a similar environment
- Experience of answering calls & speaking to people in distress
- The ability to keep calm and make decisions based on information
- Good IT skills, able to work on a case management system, access phone & online systems, email and Microsoft Office programmes.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we\’ll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Helpline Advisor in Goole employer: Victim Support
Contact Detail:
Victim Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Advisor in Goole
✨Tip Number 1
Familiarise yourself with the core values and mission of Victim Support. Understanding their commitment to supporting victims of crime will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Prepare examples from your past experiences that showcase your resilience and adaptability, especially in high-pressure situations. This will be crucial in demonstrating your ability to handle calls from people in distress.
✨Tip Number 3
Research common challenges faced by helpline advisors and think about how you would address them. Being able to discuss these challenges and your potential solutions can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Victim Support if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Helpline Advisor in Goole
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior Helpline Advisor position. Tailor your application to highlight relevant experiences that demonstrate your ability to manage a team and provide support to those affected by crime.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing teams and working in customer service roles. Provide specific examples of how you've handled distressing situations and made decisions under pressure, as these are crucial for this role.
Showcase Your Skills: Make sure to mention your organisational, communication, and IT skills. Discuss your familiarity with case management systems and any relevant software, as well as your ability to work effectively in a hybrid environment.
Personalise Your Application: Address your application to the hiring manager if possible, and express your passion for making a difference in the lives of those affected by crime. This personal touch can help your application stand out and show your genuine interest in the role.
How to prepare for a job interview at Victim Support
✨Show Your Empathy
As a Helpline Advisor, you'll be dealing with individuals in distress. Make sure to demonstrate your ability to empathise and connect with people during the interview. Share examples of how you've supported others in challenging situations.
✨Highlight Your Team Management Skills
Since the role involves line managing a team, be prepared to discuss your experience in managing others. Talk about your leadership style and how you motivate and support your team to achieve their best.
✨Demonstrate Your Problem-Solving Abilities
The ability to make calm decisions based on information is crucial. Prepare to discuss scenarios where you've had to think on your feet and resolve issues effectively, especially in high-pressure situations.
✨Familiarise Yourself with the Organisation
Research Victim Support and understand their mission and values. Be ready to explain why you want to work for them specifically and how your personal values align with their commitment to supporting victims of crime.
