At a Glance
- Tasks: Support victims of crime with tailored plans and advocacy in a compassionate team.
- Company: Join Victim Support, a charity dedicated to helping those affected by crime.
- Benefits: Flexible working, generous leave, birthday off, and exclusive discounts await you.
- Other info: Regular travel across Hampshire; driving license required.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and experience in support services are essential.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a dedicated and compassionate Caseworker to join our Domestic Abuse team based at our office in Basingstoke. This role is fully office based and regular travel throughout Hampshire will be required.
What we offer
- Flexible Working Options.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Welcome Bonus: £500 on successful completion of probation period.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.
As a Caseworker you will:
- Manage a caseload of self-referred service users, providing information advocacy to help them navigate the criminal justice process.
- Conduct risk needs assessments, ensuring each victim receives tailored support information.
- Identify barriers to accessing services and work with partners to provide ongoing support.
- Keep accurate confidential case records on a bespoke case management system.
- Make calls to offer support to victims of domestic abuse, delivering immediate support.
- Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support.
- Liaise and actively engage with other local providers to share information on the VS service offer.
- Work as part of a team with staff and the volunteer team to provide a seamless service to clients.
About You
You will have an understanding of the impact of crime on victims and experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk needs assessments would be beneficial. You will need:
- Strong written and verbal communication skills.
- Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard.
- Good organisational and time management skills, able to manage competing needs and priorities.
- To work effectively both as part of a team and independently.
- To develop and maintain partnerships with internal and external organisations.
- The ability to maintain professional boundaries and confidentiality.
- Personal resilience to manage exposure to highly emotional or sensitive demands of the role.
This role involves regular travel through Hampshire and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we are proud to celebrate diversity and create a workplace where everyone feels they belong. We are committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered or started an application, then we will contact you to advise of the amended closing date wherever possible.
Caseworker in Hampshire employer: Victim Support
Victim Support is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of its employees. With generous annual leave, flexible working options, and a strong commitment to career development, staff are empowered to grow while making a meaningful impact in the lives of those affected by crime. Located in Basingstoke, the role of Caseworker provides unique opportunities to engage with the community and contribute to vital support services across Hampshire.
StudySmarter Expert Advice🤫
We think this is how you could land Caseworker in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your responses to show how your skills align with their mission, especially when it comes to supporting victims of crime.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience in managing caseloads and conducting risk assessments clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Victim Support.
We think you need these skills to ace Caseworker in Hampshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Caseworker role. Use keywords from the job description to show that you understand what we're looking for.
Show Your Passion:Let us know why you're passionate about supporting victims of crime. Share any relevant experiences or motivations that drive you to apply for this role, as it really helps us see your commitment.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read, so avoid long-winded explanations and focus on the essentials.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for both you and us.
How to prepare for a job interview at Victim Support
✨Know Your Stuff
Before the interview, make sure you understand the role of a Caseworker and the specific challenges faced by victims of domestic abuse. Familiarise yourself with Victim Support's mission and values, as well as any relevant legislation or support services available in Hampshire.
✨Show Your Compassion
As a Caseworker, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding towards individuals in distress. This will help you convey your suitability for the role and your commitment to supporting victims.
✨Demonstrate Your Skills
Be ready to discuss your organisational and time management skills. Think of specific instances where you've successfully managed a caseload or completed risk needs assessments. Highlight your IT skills, especially with case management systems, as this is crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, ongoing training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
