Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver vital services for victims of crime across Hampshire and the Isle of Wight.
- Company: Join Victim Support, a dedicated charity making a real difference in people's lives.
- Benefits: Flexible working, generous leave, birthday off, and a £500 welcome bonus.
- Other info: Diverse workplace committed to equality and inclusion, with excellent career progression opportunities.
- Why this job: Make a positive impact while developing your career in a supportive environment.
- Qualifications: Proven leadership experience and understanding of victim support and criminal justice.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated and forward-thinking Operations Manager to lead our service delivery team, supporting victims of crime across Hampshire and the Isle of Wight. This is a full-time role offered on a one-year fixed-term contract. The position is hybrid, with a minimum requirement of three days per week working from an office. Your preferred office base can be discussed; however, the role requires regular travel across Hampshire and the Isle of Wight.
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Welcome Bonus: £500 on successful completion of probation period.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
As an Operations Manager, you will lead and manage the delivery of victim services in Hampshire & Isle of Wight. You will ensure the provision of high-quality services and compliance with contractual and organisational standards as well as supporting the Area Manager to identify opportunities for service development.
As an Operations Manager you will:
- Manage and monitor service performance against KPIs and business plans.
- Lead and support your team through effective recruitment, training, and performance management.
- Analyse data and produce reports to inform service improvements.
- Support strategic projects and represent Victim Support externally as required.
We're looking for someone who thrives in a fast-paced environment, confidently managing a busy workload while building strong relationships with partner agencies. You'll bring proven leadership experience and a talent for inspiring others, along with the ability to drive positive change and make a real impact.
Ideally, we are looking for someone with a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a clear sense of purpose in everything you do.
Ability to analyse data and produce clear, evidence-based reports. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
Facilities and Operations Officer employer: Victim Support
Contact Detail:
Victim Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities and Operations Officer
✨Tip Number 1
Get to know the company inside out! Research Victim Support's mission, values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, attend relevant events, or join online forums. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Operations Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Facilities and Operations Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Operations Manager. We want to see how you can lead and inspire a team, so don’t hold back on showcasing your leadership experience!
Showcase Your Understanding: Demonstrate your knowledge of government policy relating to victims and the Criminal Justice System. We’re looking for someone who understands the impact of crime on victims, so share any relevant experiences or insights you have.
Be Clear and Concise: When writing your personal statement, keep it clear and to the point. Use evidence-based examples to support your claims, especially when discussing your ability to analyse data and produce reports. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about our values and what we stand for at Victim Support.
How to prepare for a job interview at Victim Support
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Operations Manager at Victim Support. Familiarise yourself with their mission, values, and the specific services they provide. This will help you demonstrate your genuine interest and how your skills align with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience and ability to inspire a team. Think about times when you've successfully managed performance or driven positive change. Be ready to discuss how you can apply these experiences to lead the service delivery team effectively.
✨Data is Key
Since the role involves analysing data and producing reports, come prepared with examples of how you've used data to inform decisions or improve services in the past. This will show your analytical skills and your ability to contribute to service improvements.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in a fast-paced environment. Think about potential challenges you might face in this role and how you would handle them. This will demonstrate your critical thinking and adaptability.