We are looking for two motivated & empathetic individuals to join the team at Victim Support based at Compass House, Ashford as Initial Support Agents (known internally as Triage & Early Intervention Officers). This position is offered on a permanent basis.
Are you looking for a new challenge that will be rewarding and make a real difference to people's lives? Do you enjoy talking to people, providing empathy & support, and helping to find solutions to problems?
If this sound like you, then we'd love to hear from you...
Area of Business
Operations
Number of Vacancies
2
Location or Function
Kent and Medway
Full time/Part time
Full time
Hours per week
37.5
Work schedule
5 x 7.5 hours shifts, Monday to Friday 8am to 4pm/12noon to 8pm
Basic Salary
£26,748.00 per annum
Contract type
Permanent
DBS required?
Enhanced
Police vetting required?
Yes
Closing Date
08/10/2026
Ref No
6953
What we offer:
- Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave : An extra day off for your birthday.
- Pension Plan : 5% employer contribution.
- Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support : Employee assistance programme and wellbeing support.
- Inclusive Networks : Access to EDI networks and colleague cafes.
- Sustainable Travel : Cycle to work scheme and season ticket loans.
- Career Development : Ongoing training and support with opportunities for career progression.
About the role:
You will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience. Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
These roles are based in our Victim Care Unit in Ashford. You will be working shifts Monday to Friday between 8am and 4pm or 12pm and 8pm. Shifts are designated on a rota basis and scheduled well in advance so you can plan ahead. You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.
Please see attached Job Description and Person Specification for further details.
About Us:
We are looking for two motivated & empathetic individuals to join the team at Victim Support based at Compass House, Ashford as Initial Support Agents (known internally as Triage & Early Intervention Officers). This position is offered on a permanent basis.
#J-18808-Ljbffr
Triage & Early Interventions Officer in England employer: Victim Support
Victim Support is an exceptional employer, offering a supportive and inclusive work environment for Homicide Family Caseworkers in the Central and East of England. With a strong commitment to employee wellbeing, we provide flexible working options, generous annual leave, and comprehensive training programmes that foster career development. Join our passionate team dedicated to making a meaningful impact on the lives of those affected by crime, while enjoying unique benefits such as birthday leave and exclusive discounts.
