At a Glance
- Tasks: Support children and young people affected by crime through assessments and tailored interventions.
- Company: Join Victim Support, a charity dedicated to helping those impacted by crime.
- Benefits: Flexible hours, 28+ days leave, birthday off, and discounts on various services.
- Other info: Dynamic team environment with ongoing training and career progression opportunities.
- Why this job: Make a real difference in young lives while developing your career.
- Qualifications: Strong communication skills and understanding of safeguarding issues.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated and supportive Triage & Early Intervention Officer to contact children and young people who have been victims of crime to offer support and complete initial assessments.
This role is part‑time working a rota pattern between 8am-6pm on a Tuesday and Friday.
The role is based at our office in Chandlers Ford, Eastleigh.
What we offer
- Flexible working options
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the Role
As a CYP Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for children, young people and their parents/carers referred to our service.
You will conduct comprehensive impact and risk assessments, provide immediate and short‑term interventions, and ensure that each young person receives tailored support that meets their individual needs.
The role may require some minimal travel across Hampshire.
Key responsibilities
- Conduct comprehensive impact & risk assessments for children & young people
- Provide tailored responses to clients' needs including information about their rights and the services available to them.
- Take incoming calls and deliver support
- Maintain accurate & confidential case management records.
- Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.
About You
Ideally you will have an understanding of the impact of crime and the criminal justice system.
Experience in delivering services within a statutory, voluntary, or multi‑agency setting is also beneficial.
Essential skills and experience
- Strong written & verbal communication skills.
- Good time management skills.
- Competent IT skills, able to use generic systems.
- To work effectively both as part of a team & independently
- To develop & maintain partnerships with external organisations.
- The ability to undertake impact & risk assessments.
- Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.
Desired skills and experience
- Understanding of the impact of crime on victims such as sexual violence, hate crime and anti‑social behaviour
- Effective verbal and written communication skills
- Experience of successfully delivering services and working directly within a statutory, voluntary or multi‑agency setting(s).
- Ability to balance competing needs and priorities
- Ability to work independently and as part of a team
- Experience of building effective working relationships across internal and external stakeholders
- Personal resilience to manage exposure to highly emotional or sensitive demands of the role
- Ability to use generic IT applications competently.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales.
We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong.
We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so.
We are also happy to make reasonable adjustments during the recruitment and selection process.
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Triage and Early Interventions Officer- Children and Young People in Eastleigh employer: Victim Support
Join our dedicated team in Avon & Somerset, where we prioritise resilience and compassion in supporting victims of adolescent and child to parent violence. As an employer, we offer a supportive work culture that fosters personal and professional growth, alongside comprehensive training and development opportunities. With a focus on meaningful impact, you will find a rewarding environment that values your contributions and encourages collaboration.
